Notes to the consolidated financial statements continued 24 Provisions continued 51 Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 31 Self-insurance program Ahold Delhaize is self-insured for certain potential losses, mainly relating to general liability, vehicle liability, workers’ compensation and property losses relating to its subsidiaries. The maximum self-insurance retention per occurrence, including defense costs, is $3 million (€3 million) for general liability, $5 million (€5 million) for commercial vehicle liability, $5 million (€5 million) for workers’ compensation, and $17.5 million (€17 million) for property losses. Ahold Delhaize purchased a stop-loss coverage of $50 million (€48 million) for property losses to limit the aggregate exposure for named windstorms through June 1, 2017. A portion of this risk is reinsured to third parties, see Note 15. Loyalty programs This provision relates to a third-party customer loyalty program in the Netherlands and reflects the estimated cost of benefits to which customers participating in the loyalty program are entitled. Claims and legal disputes The Company is a party to a number of legal proceedings arising out of its business operations. Such legal proceedings are subject to inherent uncertainties. Management, supported by internal and external legal counsel, where appropriate, determines whether it is more likely than not that an outflow of resources will be required to settle an obligation. If this is the case, the best estimate of the outflow of resources is recognized. Severance and termination benefits This provision relates to payments to employees whose employment with the Company has ended, either as part of a restructuring or a voluntary separation plan. The current year additions to the provision relate mainly to benefits offered to employees affected by the anticipated exit of the Richmond Virginia market and the reorganization of warehousing activities within Ahold USA, as well as the elimination of positions within the Global Support Office as a result of the merger. Onerous contracts Onerous contract provisions relate to unfavorable contracts where the unavoidable costs of meeting the obligations under the contracts exceed the benefits expected to be received. Other Other provisions include long-term incentives, jubilee payments, asset retirement obligations, provisions for environmental risks, and supplemental medical benefits. Measurement of the provision for the self-insurance program requires significant estimates. These estimates and assumptions include an estimate of claims incurred but not yet reported, historical loss experience, projected loss development factors, estimated changes in claim reporting patterns, claim settlement patterns, judicial decisions and legislation. million Amount due within one year Amount due between one and five years Amount due after five years Total Maturities of total provisions as of January 1, 2017, are as follows: Self insurance program 261 419 205 885 Loyalty programs 15 16 Onerous contracts 32 67 47 146 Other 21 27 38 86 Total 383 606 325 1,314 Claims and legal disputes 3 48 30 81 Severance and termination benefits 29 5 85

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