How we manage risk continued Overview Business review Governance Financials Investors Key risk drivers Mitigating actions Potential consequences I Risk objectives: strategic (S), operational (O), financial (F) and compliance (C), risks listed in alphabetical order. Strategic initiatives (S) Activities are increasingly undertaken in the form of projects. Ahold Delhaize might not be able to deliver on the objectives of its strategic projects Product safety (O, C) The consumption of own-brand products or other food or non-food products, or food fraud in the supply chain could result in our customers’ injury, illness or death A better place to shop Our sustainable business model Our promises Internationalization of the supply chain Incidents across the world Increased number of own brand products Speed of communications (social media) Changing retail environment Dependencies between projects and operational activities Availability of required capabilities Ahold Delhaize’s governance structure Approved strategies Program and project management Business review process Product safety policies Control standards for food and non-food products Standard operating procedures Dedicated product integrity guidance and controls in the brands Monitoring of performance in the business Tracing of product origins and conditions of production Third-party certification Insurance program Ahold Delhaize is implementing its Better Together strategy. If the Company is not able to deliver on the objectives of its underlying strategic projects, the realization of key elements of its strategy may be at risk. This could have a material adverse effect on Ahold Delhaize’s financial position, results of operations and liquidity Though it has mitigating actions in place, Ahold Delhaize may face product safety problems, including disruptions to the supply chain caused by food-borne illnesses and negative consumer reaction to incidents, which may have a material adverse effect on the Company’s reputation, results of operations and financial position Ahold Delhaize’s principal risks and uncertainties1 Risk Strategic area Ahold Delhaize Annual Report 2016 ^00

Jaarverslagen | 2016 | | pagina 4