Group financial review continued 160 78 Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 Global Support Office on an IFRS basis Global Support Office on a pro forma basis (28.6)% (5.2)% I08 84 24 142 135 7 (22) (23) (22) (29) (20.7)% 0.0% 6 (22.6)% (0.6)% 130 106 24 165 164 1 Global Support Office costs in 2016 were €206 million, up €78 million compared to last year. Global Support Office costs were impacted by unusual items that amounted to €98 million in 2016, €54 million higher than last year. This increase was mainly driven by higher integration and transaction costs in 2016 related to the merger with Delhaize. Underlying Global Support Office costs were €108 million, up €24 million compared to 2015. Excluding the impact of our self insurance activities, underlying Global Support Office costs were €130 million, or €24 million higher than last year which was driven by the inclusion of the Delhaize Group’s Global Support Office functions and related underlying costs as of the merger date in 2016. On a pro forma basis, Global Support Office cost in 2016 were €229 million, up €69 million million compared to last year. Global Support Office costs were impacted by unusual items which amounted to €87 million in 2016, €62 million higher than last year, mainly due to integration costs. Underlying pro forma Global Support Office costs in 2016 were €142 million, up €7 million. Excluding the impact of our self-insurance activities, underlying Global Support Office costs were €165 million, €1 million higher than last year. million Global Support Office costs of which Unusual items Underlying Global Support Office costs of which related to selfinsurance activities Underlying Global Support Office costs excluding self insurance 2016 206 98 2015 128 44 million Global Support Office costs of which Unusual items Underlying Global Support Office costs of which related to self-insurance activities Underlying Global Support Office costs excluding self-insurance Pro forma 2015 25 Change versus prior year 54 Pro forma 2016 229 87 Change versus prior year 69 62 change (43.1)% (248.0)% change (60.9)% (122.7)%

Jaarverslagen | 2016 | | pagina 211