Group financial review continued Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 The Netherlands on a pro forma basis 27 4.9% 10.4% The comparable sales growth in The Netherlands of 4.1% was fueled by double digit sales growth at our online operations. Adjusted for the additional week in 2015, net sales at bol.com increased by 25.0% and at Albert Heijn Online by 29.7% because On a pro forma basis, net sales in 2016 were €13,015 million, up by 3.1% or €391 million compared to 2015. Compared to sales adjusted for week 53 in 2015, net sales increased in 2016 by €653 million, or 5.3%. This increase was mainly driven by the 4.1% growth in comparable sales; the full year impact of the conversion of former C1000 stores in the Netherlands; the full year impact of last year’s opening of new Albert Heijn stores in Belgium; and further expansion of our store network in the Netherlands. In 2016 Albert Heijn started a pilot with Albert Heijn to go stores at gas stations. 15 2 both brands were able to attract more sales from existing customers, and attract new customers in existing areas. Albert Heijn’s comparable sales growth was driven by its ability to attract customers through its newly introduced own-brand products, own-brand quality improvements, innovative products and the expansion of its healthy food offering. In December, Albert Heijn was named best supermarket in the Netherlands by market research company GfK. For the full year, market share at Albert Heijn increased to 35.2% (source: Nielsen), driven by the growth of Albert Heijn Online and Albert Heijn to go. Bol.com delivered strong double-digit growth in net consumer online sales of 32.5%. Compared to sales adjusted for week 53 in 2015, net consumer online sales increased by 35.5%, as in previous years fueled by new categories and accelerated growth in Belgium as well as the success of the Plaza platform. This platform offers a marketplace to merchant partners and is an important driver in delivering on our 2020 ambition to double net consumer online sales. Pro forma operating income increased by €27 million, or 4.9%, to €578 million, affected by the following items that Ahold Delhaize adjusts for to arrive at its underlying operating income: Impairments: During 2016, an impairment charge of €9 million was recorded for a write-down of prepaid consideration for stores transferred back to Jumbo (related to the transfer of stores from Jumbo in 2012). The 2015 impairment charges included €8 million related to the write-down of prepaid consideration from the transfer of stores from Jumbo. The remaining impairment charges in 2016, as well as the impairment charges incurred during 2015, mainly related to underperforming stores. (Gains) Losses on the sale of assets: In 2016, The Netherlands sold assets with an aggregate loss of €2 million and in 2015 with an aggregate gain of €8 million. No individually significant gains or losses were recorded in 2016 or 2015. Restructuring and related charges and other items: The charges in 2016 related mainly to costs related to a lump-sum compensation for a reduction in benefits for employees in the Netherlands (€28 million) and integration cost (€4 million). Our online businesses in the Netherlands operate at a lower margin and their accelerated growth has a dilutive impact on the segment’s overall margin. This dilutive affect was slightly higher at 0.1 percentage points compared to last year as result of the continuous strong sales growth of our online businesses. Our net sales in The Netherlands consist of sales to consumers and to franchise stores. Franchise stores operate under the same format as Ahold Delhaize-operated stores. Franchisees purchase merchandise primarily from Ahold Delhaize, pay a franchise fee and receive support services, including management training, field support and marketing and administrative assistance. In 2016, pro forma underlying operating income in The Netherlands was €629 million, up by €59 million or 10.4% from €570 million in 2015. The underlying operating margin of The Netherlands was 4.8% in 2016, up 0.3 percentage points compared to 2015. Excluding bol.com, the underlying operating income margin was 5.4% in 2016, up by 0.4 percentage points compared to 2015. Margins mainly improved as a result of a timing difference between the realization of buy for less simplicity savings and the reinvestments in the customer proposition, as well as improvements in the cost base. 19 (8) (4) 10 26 59 million Net sales Comparable sales growth Operating income Adjusted for: Impairments (Gains) losses on the sale of assets Restructuring and related charges and other items Underlying operating income Underlying operating income margin Underlying EBITDA margin 8 570 4.5% 6.7% Change versus prior year 391 change 2015 (53 weeks) 12,624 3.7% 551 34 629 4.8% 7.0% 2016 (52 weeks) 13,015 4.1% 578 58

Jaarverslagen | 2016 | | pagina 207