Group financial review continued 0.9? Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 Ahold USA on a pro forma basis (5) (0.6)% (0.1)% 1 At constant exchange rates, pro forma net sales for 2016 increased by 2.5%, when compared to pro forma net sales adjusted for week 53 sales in 2015. 2 Excluding gas sales, pro forma net sales for 2016 increased by 3.3%, at constant exchange rates and adjusted for week 53 in 2015. In 2016, pro forma net sales were €23,316 million, up by 0.9% or €210 million compared to 2015. At constant exchange rates, pro forma net sales were up by 0.5%. Pro forma net sales growth was affected by lower gasoline sales, primarily due to a decline in gasoline prices. Comparable gasoline volumes were down by 2.8%. Excluding gasoline, pro forma net sales at constant rates were 1.3% higher than in 2015, or, adjusted for week 53 in 2015, higher by 3.3%. This increase was mainly driven by 0.7% growth in comparable sales and the full-year impact of the conversion of 25 acquired A&P stores in Q4 2015 (which contributed 2.7% to sales growth in 2016). Sales growth was adversely impacted by overall market deflation in main product categories. This was most notable in the second half of the year and in the Meat and Dairy categories. During 2016, Ahold USA completed the transformation of the produce and self-service bakery departments. These transformations, and two waves of price reduction at the end of Q1 and Q3, were part of its program to improve the customer proposition through targeted price reductions and marketing, an improved “Fresh” offering, and an enhanced customer experience through in-store merchandising and employee engagement. Stores where the program has been rolled out continued to see positive performance. 12 2 Our online business, Peapod, continued to grow in its existing market area and has further expanded in the New York City area as additional capacity became available at its New Jersey facility. Pro forma operating income decreased by €5 million, or 0.6%, to €854 million compared to 2015. Underlying operating income is adjusted for the following items, which impacted operating income: Impairments: The 2016 impairment charges amounted to €32 million and in 2015 impairment charges amounted to €20 million. The impairments in 2016 related primarily to underperforming stores and investment properties. In 2015 these primarily related to underperforming stores. (Gains) Losses on the sale of assets: No individually significant gains or losses were recorded in 2016 or 2015. Restructuring and related charges and other items: The 2016 charges decreased by €10 million compared to 2015. In 2016, these charges mainly related to integration costs as result of the merger (€33 million). In 2015, charges included a restructuring of the Ahold USA support office in 2015 (affecting operating income negatively by €14 million), an early retirement incentive offered to Giant Landover store employees with an impact of €17 million and €11 million charge from the withdrawal from a multi-employer pension plan. Ahold USA’s pro forma underlying operating income margin in 2016 was 4.0%, flat compared to 2015. In a highly competitive landscape, market share was up, mainly driven by the New York Metro division and its acquisition of 25 A&P stores. In 2016, pro forma underlying operating income was €921 million, down by €1 million compared to last year. At constant rates, pro forma underlying operating income decreased by 0.5%. 32 (8) 20 (10) 1.1% 859 million Net sales1,2 Comparable sales growth excluding gasoline Operating income Adjusted for: Impairments (Gains) losses on the sale of assets Restructuring and related charges and other items Underlying operating income Underlying operating income margin Underlying EBITDA margin (10) (1) 2015 (53 weeks) 23,106 53 922 4.0% 6.8 Change versus prior year 210 change 2016 (52 weeks) 23,316 43 921 4.0% 6.8% 0.7% 854 56

Jaarverslagen | 2016 | | pagina 205