Group financial review continued Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 (0.4)% (0.1)% pt 94o 4.0% 578 10.0% 4.6% 0.3% pt 1.5% 2.1% pt 3.8% -% pt Underlying operating income and underlying operating income margin Underlying operating income was €1,899 million in 2016, up €438 million or 30.0%, versus €1,461 million in 2015. Underlying operating income margin in 2016 was 3.8%, compared to 3.8% in 2015. At constant exchange rates, underlying operating income was up by €432 million, or 29.5%, compared to 2015, which was €393 million higher as result of the merger with Delhaize Group. The changes in underlying operating income, excluding the impact of the merger with Delhaize Group, are mainly a reflection of improved margins in The Netherlands. Margins in The Netherlands segment mainly improved as a result of higher vendor allowances, lower operating expenses and a timing difference between the realization of buy for less simplicity savings and the reinvestments in the customer proposition. The improvement was partially offset by additional investments in our online businesses, as part of our future growth strategy. Our online businesses in the Netherlands operate at a lower margin and their accelerated growth has a dilutive impact on the segment’s overall margin. This additional dilutive effect, at 0.1 percentage points, was slightly higher than last year as a result of the stronger sales performance. Tight cost management remains a core part of our business model. This enables us to continue to invest in our competitive position and, at the same time, our businesses benefit from optimized store processes and improved sourcing. Underlying operating income and underlying operating income margin for 2016 and 2015 were as follows: 1 For the former Ahold segments, including the operating segment within Central and Southeastern Europe, the number of weeks included for 2016 is 52 weeks (2015: 53 weeks). 3.9% 3.6% 4.9% 2.5% 127 (108) 1,899 936 252 636 56 20151 1,043 27 (84) 1,461 370.4% (28.6)% 30.0% Underlying operating income 2016' 20151 chan 1,034 1,043 (0.9)% 275 million Ahold USA Delhaize America million Ahold USA Delhaize America The Netherlands Belgium Central and Southeastern Europe Global Support Office Total 3.6% 3.8% Underlying operating margin 2016 2015 pt chan 3.9% 40% (0.1)% pt 3.6% 53

Jaarverslagen | 2016 | | pagina 202