-de< Value chain rr Ml F Suppliers Ahold Delhaize 1 1 1 1 1 Open The material sustainability topics we’ve identified not only impact the work we do “within our four walls.” Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 Hill it They are often areas where we can have a significant impact by partnering with suppliers, customers and other stakeholders to improve sustainability throughout the full value chain. We are committed to making a meaningful contribution through such partnerships, building on our promises to be a better place to shop, a better place to work, and a better neighbor. Making the full value chain more sustainable is not an easy task. Transparency of products’ environmental and social impacts along the chain, for example, is increasing, but remains a challenge for a company with our global spread of suppliers, production locations and farmers. It requires a continuous effort to map and understand the supply chain in order to assess how, for instance, natural resources are used or how good working conditions are monitored in actual practice. The merger brought us an even wider spread of partners in the supply chain, but at the same time the opportunity to make an even bigger impact. Another challenge we have taken on is to help make it easier for our customers to reduce waste at home, through projects such as education around shopping to reduce leftovers and giving away free containers to help preserve food longer. Raw materials The products we sell come from farms and natural resources around the world and in our own backyards. Raw materials We implement stronger product safety and sustainability standards to conserve resources at the start of our value chain. Production Raw materials are combined into products and packaged for sale. Production We partner with suppliers on innovations that drive more sustainable production practices and reduce food waste. Distribution Products are delivered to our warehouses and prepared to reach stores or pick-up points. Distribution We make our distribution centers and transportation more energy-efficient to reduce our carbon footprint. Retail operations We engage and empower our brands’ diverse teams of associates to improve health and sustainability, supporting the long-term success of our business. Communities We support local communities Retail operations We sell our products in stores and online. Consumption We help associates and customers eat better and reduce food waste to support healthier communities. Consumption Our products are consumed, ideally in ways that benefit our customers and the broader communities we serve. Pick uP

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