r '1 -1 J 12 kh Our sustainable busmess model in action Invest in our customer proposition it 4 I i <4 t Providing value when customers need it most I *4 4 1 Creating own brands customers love Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 ii o The Greek economy remains challenging, with high unemployment and taxation leaving consumers with little disposable income. Customers expect retailers to offer both everyday low prices on the products they need most as well as great promotions. Our Alfa Beta brand provided both in 2016, lowering prices on daily needs and implementing a 52-week plan of exciting promotions. They ran a strong campaign encouraging customers to discover their great prices and promotions for themselves, and received a very positive response. Affordable for all new categories Best own brands - All our brands continuously focus on improving their own-brand lines to give customers more and better options. Delhaize is known in Belgium for its innovative, high-quality products. According to external tastings published in Belgian media in 2016, a consumer test panel greatly preferred Delhaize’s own brands and exclusive products compared to those of its next best competitors. The Nature’s Promise line at the Ahold USA brands saw double-digit growth this past year and expanded into 12 new categories. The brands added “Free From” labeling to Nature’s Promise food products without nonessential ingredients such as artificial colors and flavors and nonfood products without additives such as potentially harsh chemicals.

Jaarverslagen | 2016 | | pagina 172