Our sustainable business value for all our stakeholders iET1 i91 model is a continuous cycle that describes how we create - including customers, associates and communities. F/ Our sustainable busmess model Overview Business review Governance Financials Investors Ahold Delhaize Annual Report 2016 Our sustainable business model growth* We work to find savings in each area of our businesses and then invest these savings to benefit customers and keep building our omni- channel offering. Our business model guides brand strategies and priorities, enabling us to move in the same direction as a group while simultaneously meeting local customer needs and market challenges. Save for our customers Buy better Operate smarter Waste less Fund growth in key channels Supermarkets eCommerce Smaller formats Invest in our customer proposition Affordable for all Best own brands Fresher healthier Most local personal service A® A

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