i 'felillM BsimEiHHta 33 Group financial review (continued) The Netherlands Ahold at a glance I Business review I Governance I Financials I Investors million 2015 (53 weeks) 2014 (52 weeks) Change versus prior year change Net sales 12,699 11,696 1,003 8.6% Operating income 557 584 (27) (4.6)% Adjusted for: Impairments 19 21 (2) (Gains) Losses on the sale of assets (7) (14) 7 Restructuring and related charges and other items 9 (17) 26 Underlying operating income 578 574 4 0.7% Underlying operating income margin 4.6% 4.9% (0.3)% pt In 2015, net sales in The Netherlands were €12,699 million, up by 8.6%, or €1,003 million, compared to 2014. Compared to the adjusted 2014 sales, net sales increased in 2015 by €747 million, or 6.3%. This increase was mainly driven by the 3.2% growth in identical sales; the conversion of former C1000 stores in the Netherlands (which contributed approximately 1.0 percentage points to the sales growth); the opening of new Albert Heijn stores in Belgium (which contributed approximately 0.9 percentage points to the sales growth); and further expansion of our store network in the Netherlands. The identical sales growth in the Netherlands of 3.2% was fueled by double-digit sales growth of our online operations here. Adjusted for the additional week in 2015, net sales at bol.com increased by 26.2% and at Albert Heijn Online net sales went up by 26.4% as a result of the business expanding its geographic reach through the opening of an additional 18 pick-up points in the Netherlands and Belgium and attracting new customers in our existing market areas. Albert Heijn's identical sales growth was driven by attractive commercial programs and improvements to its assortment that were well-received by its customers. For the full year, market share at Albert Heijn increased to 35.0% (source: Nielsen), positively impacted by the conversion of 17 more former C1000 supermarkets into our Albert Heijn format. As of January 3, 2016, Ahold had reached agreement with 75 franchisees, of which 71 stores have been converted and opened under the Albert Heijn banner and four stores have been divested upon acquisition. For the remaining seven stores, Ahold did not reach agreements with the franchisees and these stores have been transferred back to Jumbo. Ahold Annual Report 2015 Bol.com delivered strong double-digit growth in net consumer online sales of 35.3%. Compared to the adjusted 2014 sales, net consumer online sales increased by 32.7% as in previous years fueled by the launch of new categories and accelerated growth in Belgium as well as the success of Plaza. This platform offers a marketplace to merchant partners and is an important driver in delivering on our 2017 ambition of €2.5 billion in net consumer online sales. Operating income decreased by €27 million, or 4.6%, to €557 million, affected by the following items that Ahold adjusts for to arrive at its underlying operating income: a Impairments: During 2015, an impairment charge of €9 million was recorded for a write-down of prepaid consideration for stores transferred back to Jumbo (related to the transfer of stores from Jumbo in 2012). The 2014 impairment charges included €8 million related to the write-down of prepaid consideration related to the transfer of stores from Jumbo. The remaining impairment charges in 2015, as well as the impairment charges incurred during 2014, mainly related to underperforming stores. a (Gains) Losses on the sale of assets: In 2015, Ahold sold assets with an aggregate gain of €7 million and in 2014 with an aggregate gain of €14 million. No individually significant gains or losses were recorded in 2015 or 2014. a Restructuring and related charges and other items: The charges in 2014 included gains from the Dutch pension plan amendments totaling €50 million. These were partly offset by the €24 million restructuring charge related to the European reorganization. In 2015, underlying operating income in the Netherlands was €578 million, up by €4 million or 0.7% from €574 million in 2014. The underlying operating margin of the Netherlands was 4.6% in 2015, down 0.3 percentage points compared to 2014. Excluding bol.com, the underlying operating income margin was 5.0% in 2015, down by 0.2 percentage points compared to 2014. Our online businesses in the Netherlands operate at a lower margin and their accelerated growth has a dilutive impact on the segment's overall margin. This additional dilutive affect was in line with our full-year expectations of 25 basis points. In addition, the underlying operating income margin in The Netherlands was negatively impacted by higher pension costs as a result of lower interest rates as well as one-off costs from the glassware collection campaign in the first quarter of 2015. Our net sales in the Netherlands consist of sales to consumers and to franchise stores. Franchise stores operate under the same format as Ahold-operated stores. Franchisees purchase merchandise primarily from Ahold, pay a franchise fee and receive support services, including management training, field support and marketing and administrative assistance.

Jaarverslagen | 2015 | | pagina 99