How are we reshaping retail at Ahold? Reshaping Retail framework Ahold is becoming a better place to shop, a better place to work, and a better neighbor. We have a robust business model, built on stOul|buwHHS2H I we are keeping our promises. Our values Putting the customer first; Doing what's right; Winning together; Making ideas happen; Getting better every day and we have the ambition to drive performance and go for growth. Creating growth: Increasing customer loyalty Broadening our offering Expanding geographic reach Simplicity Responsible retailing People performance Our v'sion Better choice. Better value. Better life. Every day. Governance Ahold at a glance I Business review Our strategic ambitions, how we operate and what we want to be as a company are outlined in our Reshaping Retail framework. All of our businesses share a common vision for the future, and a common set of values. Our successful business model enables us to keep investing in our customer offering, and our promises help us get better every day. Through our strategic pillars, we are accelerating our growth so we will be competitive in years to come. Ahold Annual Report 2015 In 2015, we took a momentous step to further improve our strategic position, with the announcement of our intended merger with Delhaize Group. The scale, diversity and expertise we will add to our business through this merger will enhance our ability to deliver on our promises to our stakeholders and generate new growth. Better place to shop Better Better place to work neighbor Enabling growth:

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