Overview Key figures Interview with the Chairman of the Board of Directors and the Chief Executive Officer 08 Strategy 08 Retail Context and 2015 priorities 10 Strategic Framework 11 Our Purpose 12 Keeping our promises 14 Customers 18 Associates 21 Our Values 22 Communities 26 Shareholders 28 Shareholder Information 32 Performance121 32 Segment Overview 34 Financial Review 37 United States 40 Belgium 42 Southeastern Europe 46 Governance121 46 Corporate Governance 58 Remuneration Report 64 Risk Factors121 71 Financial Statements121 168 Glossary (2) These chapters contain the information required by the Belgian Companies Code to be included in the Management Report on the consolidated financial statements and constitute in the aggregate such Management Report.

Jaarverslagen | 2014 | | pagina 3