Better place to work Our promises (continued) Ahold at a glance Business review Governance Financials Investors Our engaged associates are the face of our business and at the heart of our success. Throughout all our businesses, our associates are truly dedicated to serving our customers and getting better every day. In return, we are committed to making sure our companies continue to become even better places to work. Expanding our targets for hiring disabled associates at Albert Heijn Albert Heijn is creating more opportunities for associates who need extra support and face challenges in entering the job market. In 2014, the company decided to more than double the number of young disabled associates it hires - from 600 to 2,000 by the end of 2016. By using experienced associates to coach these young people, they are also creating development opportunities for store managers. Ahold Annual Report 2014 Becoming a better place to work at Albert in the Czech Republic During a busy year, Albert continued to become a better place to work. For example, a new initiative calling for each store to strive to be the favorite in its market is building team pride, improving the store culture, and making associates feel valued. The "Respect for each other" exchange program is helping distribution center associates better understand each other's work. Intensified store associate training at Ahold USA The Ahold USA divisions rolled out a training program aimed at increasing customer and associate engagement. Around 100,000 associates participated, learning to improve how they serve and engage customers through four easy-to- remember actions: Greet, Assist, Share, and Thank. The skills they learned are in turn helping associates to be more engaged and satisfied in their jobs, while driving greater customer satisfaction.

Jaarverslagen | 2014 | | pagina 84