promises
that help
us get better
every day...
BsimEiHHta
Our promises
Better place
to work
17
Better place
to shop
Better
place to shop
Better
every day
Better
place to work
Better
neighbor
Better neighbor
Ahold at a glance
Business review
Governance
Financials
Our promises are helping us focus on the right
priorities to drive success and create greater value
on a daily basis. They stand for the continuous
improvements we implement in our operations for
the benefit of our stakeholders.
All three of our promises are interlinked - in order
to build strong relationships with our customers, we
need happy, engaged associates and a deep
connection to our neighborhoods and communities.
As retailers, our relationship with customers has
always been at the center of everything we
do. But in today's world, being a good retailer
is also about creating a working environment
where associates can be at their best and about
ensuring we take on our role in the wider world our
business impacts.
Our promises are to be a better place to shop,
a better place to work and a better neighbor
every day for our customers, our associates and
our communities. Our promises run across all our
businesses, but are applied locally at each of our
banners according to their needs and priorities.
a
Respect for each other
a
Good working conditions
a
Opportunities to develop
a
Support from my manager
a
Recognition for performance
Investors
Ahold
Annual Report 2014
a Great quality and freshness
a Finding the products you want
a Good prices and
exciting promotions
a Easy to shop
a Friendly and helpful associates
a Healthy living choices made easy
a Contribution to community
well-being
a Responsibly sourced products
a Care for the environment