How are we reshaping retail at Ahold? Reshaping Retail framework 14 Ahold is becoming a better place to shop, a better place to work, and a better neighbor. We have a robust business model, built on stronglocalbrands. we are keeping our promises. Our values Putting the customer first; Doing what's right; Winning together; Making ideas happen; Getting better every day and we have the ambition to drive performance and go for growth. Increasing customer loyalty Broadening our offering Expanding geographic reach Simplicity Responsible retailing People performance Our v'sion Better choice. Better value. Better life. Every day. Ahold at a glance Business review I Governance Financials Investors Ahold Annual Report 2014 Our Reshaping Retail framework outlines our strategic ambitions, how we operate and what we want to be as a company. We have a common set of values across all our businesses and a shared vision for the future. Our proven business model enables us to keep investing in our customer offering, and we are getting better every day through our shared promises. Our strategic pillars outline our clear ambition to grow and be competitive in years to come. Better place to shop Better Better place to work neighbor Creating growth: Enabling growth:

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