with a Group-wide business model that drives our strategy. w 0 ér \y w IHESl 19 Our business model Our business model is at the heart of our strategy. It is a continuous cycle in which we work to lower our cost base so that we can invest in price, value, and the products and services we offer. This enables us to drive sales, win new customers and allocate capital to further grow our business. Lower cost base Build strong consumer brands Drive identical sales growth Allocate capital to new growth Ahold at a glance Our strategy Our performance Governance We continually work to simplify how we do things and become more efficient in order to lower our cost base. Our business is built on strong, local consumer brands. To continue to strengthen these brands and increase customer loyalty, we reinvest our cost savings into our offering and give customers more of what they want and need. Financials Investors Annual Report 2013 l0i VI The investments we have made to build our strong consumer brands are intended to help us to drive identical sales growth, increase volumes and gain market share going forward, in both Europe and the United States. We use the capital we generate to drive new growth, to get the right returns and to invest in the business for the long term.

Jaarverslagen | 2013 | | pagina 96