Wk O H 180 Contact information fifilUE3 Contact information Corporate website Electronic communication How to get in touch Ahold at a glance Our strategy Our performance Governan Finan nvestors Ahold Annual Report 2013 Ahold proactively maintains an open dialogue with shareholders, providing accurate and complete information in a timely and consistent way. The Company does this through press releases, the Annual Report, presentations, webcasts, and regular briefings with analysts, fund managers and shareholders. Ahold is covered by approximately 30 analysts who frequently issue reports on the Company. Whether you want to view the Company's latest press releases or learn more about our local brands and heritage, our commitment to being a responsible retailer, or our approach to corporate governance, Ahold's corporate website provides a wealth of information for shareholders. If you have a general question about your shareholding, the "Financial information" section of our corporate website can help, as it contains much of the information that is most frequently requested from our shareholder helpline. Investors are also encouraged to sign up to receive emailed news alerts, which include all financial news releases throughout the year. You can access the corporate website at www.ahold.com The company is responsible for the maintenance and integrity of the financial information on our website. This information has been prepared under the relevant accounting standards and legislation. In recent years, changes in legislation have removed the requirement for companies to mail large quantities of paper communications to shareholders. Instead, companies are choosing to communicate with their shareholders via the internet, because of its speed and environmental benefits, and to save costs. Ahold actively encourages shareholders to sign up to receive electronic communications, as part of our commitment to being a responsible retailer. For information about how to register to receive electronic communications, please visit the "Contact us" section of our corporate website. Group Communications Marike Westra SVP Group Communications Investor Relations fi i communications@ahold.com Henk Jan ten Brinke VP Investor Relations investor.relations@ahold.com +31 88 659 52 13 Media Relations Investor Relations Tim van der Zanden Esther Veninga Head of External Manager Communications Investor Relations communications@ahold.com investor.relations@ahold.com +31 88 659 51 34 +31 88 659 52 13

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