1 r Financial review (continued) Operating income million million Ahold at a glance Our strategy Our performance Governance Financials Investors Ahold Annual Report 2013 38 In 2013, operating income was €1,239 million, down €97 million or 7.3% compared to 2012. Underlying operating income (which excludes impairments, gains on the sale of assets, restructuring and related charges, and other unusual items listed below) was €1,379 million in 2013, down €33 million or 2.3% (down 0.5% at constant exchange rates). Underlying operating margin, at 4.2% of net sales in 2013, was 0.1 percentage point lower compared to 2012. This was due to higher pension expense in the Netherlands as well as investments in both value and growth in our main markets, which were partly compensated by cost savings from our Simplicity program. Ahold USA Ahold USA achieved an underlying operating income of $1,064 million, which was $32 million lower than last year. Underlying operating profit margin at 4.1% decreased by 0.1 percentage point. In a competitive environment, operational improvements and simplification were more than offset by challenged volume growth, resulting in increased expenses as a percentage of sales. 2013 operating income included $181 million (€138 million) of unusual items (see further below). The Netherlands The Netherlands reported an underlying operating income of €619 million, an improvement of €4 million over last year. The year-over-year underlying margin was down 0.2 percentage points to 5.4%, primarily impacted by higher non-cash pension charges. Continued cost savings initiatives helped fund price investments in an intensified promotional environment. 2013 operating income included €7 million of unusual items (see further below). Czech Republic Albert reported an underlying operating income of €30 million, an improvement of €3 million over last year. Underlying operating profit margin, at 2.1%, improved by 0.3 percentage points over last year. Despite the competitive environment and lower consumer spending, Albert was again able to improve its performance through a continuous focus on operational improvements and simplification. Corporate Center Underlying Corporate Center costs were €71 million, down €11 million compared to 2012. Excluding the impact of our self-insurance activities, underlying Corporate Center costs were €84 million, €2 million higher than last year. Underlying operating income Underlying operating income 1,367 11,376 1,377 4.7% 4.( Ahold USA The Netherlands Czech Republic Total (before Corporate Center costs) 2009 2010 2011 2012 2013 Underlying operating income 1 Underlying operating margin 1 Including restatement,, see Note 3 to the consolidated financial statements for an explanation of the restatements. Underlying operating income and underlying operating income margin for 2013 and 2012 (as restated) were as follows: million Underlying operating income Underlying operating margin 2013 20121 Change 2013 CN O CN pt Change Ahold USA 1,064 1,096 (2.9)% 4.1% 4.2% (0.1)% million Ahold USA 801 852 (6.0)% 4.1% 4.2% (0.1)% The Netherlands 619 615 0.7% 5.4% 5.6% (0.2)% Czech Republic 30 27 11.1% 2.1% 1.8% 0.3% Corporate Center (71) (82) 13.4% Total 1,379 1,412 (2.3)% 4.2% 4.3% (0.1)% 1 See Note 3 to the consolidated financial statements for an explanation of the restatements.

Jaarverslagen | 2013 | | pagina 116