f H KÜ1I3E3 36 Group performance overview (continued) Results from operations Ahold at a glance Our strategy Our performance Governan Financials Investors Ahold Annual Report 2013 As in previous years, our online grocery channel achieved double-digit growth. This was supported by our network of pick-up points, a broader assortment of products, and an expanded geographic coverage for home delivery. We will continue to drive the roll-out of additional pick-up points to offer this convenient shopping alternative to our customers in coming years. Bol.com, the largest non-food online retailer in the Netherlands, which we acquired in 2012, delivered strong double-digit growth partly fueled by the launch of a number of new categories and accelerated growth in Belgium. This year we introduced successful omni-channel promotions between Albert Heijn and bol.com. In addition, bol.com and Albert Heijn completed the rollout of pick-up points in over 700 Albert Heijn stores for orders placed at bol.com. In 2013, we divested our 60% stake in ICA for €2.5 billion (including dividend). In order to maintain an efficient capital structure and to return proceeds to shareholders, we increased the €500 million share buyback program initiated in March 2013 to €2 billion. We will also execute a €1 billion capital repayment with a reversed stock split to take place in the first quarter of 2014. We remain committed to maintaining a balance between investing in profitable growth, returning cash to our shareholders, and reviewing opportunities for debt reduction, and we will continue to move toward our capital structure guidelines. Strong cash flow generation has underpinned our continued investment in growth, with capital expenditure of €0.8 billion during the year. We returned €1.2 billion cash to shareholders through the share buyback program and a 10% increase in our dividend. We also reduced our exposure to U.S. multi-employer pension plans through a settlement with the New England Teamsters and Trucking Industry Pension Fund. In 2013, we delivered on the guidance that we gave on net interest expense, made capital expenditure just below our guidance of around €0.9 billion, and had a lower effective tax rate. While we expect economic conditions to gradually improve, we remain cautious in our outlook for 2014. We will continue to look for ways to simplify our business in order to reduce costs so that we can invest in our offering to further improve our value proposition and offer customers a better shopping experience every day. Reflecting the confidence we have in our strategy and our ability to generate cash, we propose a 7% increase in our dividend to €0.47 per common share. This represents a payout of 51% of adjusted income from continuing operations that amounted to €807 million or €0.79 per share in 2013. At current exchange rates, we expect net interest expense for 2014 to be in the range of €200 million to €220 million, excluding net interest on defined benefit pension plans. Pension costs in underlying operating income are expected to be €114 million in 2014, €13 million less than in 2013. Total cash contributions to pension plans are expected to decrease by €22 million to €161 million in 2014. We anticipate the effective tax rate to be in the mid- twenties in 2014. Capital expenditures, excluding acquisitions, are expected to be around €0.9 billion. Our ambition for return on capital employed is to stay in the top quartile of the food retail sector. Ahold's 2013 and 2012 (as restated) consolidated income statements are summarized as follows: million 2013 of net sales 2012' of net sales Net sales 32,615 100.0% 32,682 100.0% Gross profit 8,682 26.6% 8,618 26.4% Underlying operating expenses (7,303) (22.4)% (7,206) (22.1)% Underlying operating income 1,379 4.2% 1,412 4.3% Impairments (83) (37) Gains on the sale of assets 28 21 Restructuring and related charges (85) (60) Operating income 1,239 3.8% 1,336 4.1% Net financial expense (291) (208) Income taxes (153) (267) Share in income of joint ventures 10 8 Income from continuing operations 805 2.5% 869 2.7% Income from discontinued operations 1,732 46 Net income 2,537 7.8% 915 2.8% 1 See Note 3 to the consolidated financial statements for an explanation of the restatements

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