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In this year's report
Ahold at a glance
Governance
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Our strategy
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Our performance
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ahold.com
Go online to learn more
about how our strategy is
coming to life.
This year's report showcases our promises.
We have adopted them and embedded them
across our whole business - now unified through
one common goal -
to get better every day.
Financials
Investors
Ahold at a glance
Our strategy
Our performance
Governance
Financials
Investors
Ahold Annual Report 2013 1
Introduction
2
Company profile
3
Group financial highlights
4
Highlights by segment
5
Message from Dick Boer, Ahold CEO
6
Our Executive Committee and Management Board 8
Our brands and how we operate
10
Our formats
14
Ou r sta keholders
15
Our Reshaping Retail framework
17
Our vision and values
18
Our business model
19
Our promises
20
Better place to shop
21
Better place to work
24
Better neighbor
26
Our strategic pillars
29
Increasing customer loyalty
30
Broadening our offering
30
Expanding our geographic reach
31
Simplicity
31
Responsible retailing
32
People performance
32
Group key financial indicators
34
Group performance overview
35
Financial review
37
Non-GAAP measures 46
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Executive Committee and Management Board
49
Supervisory Board
51
Corporate governance
53
Supervisory Board report 58
Welcome
How we manage risk 62
Remuneration 68
Declarations 72
Financial statements
73
Consolidated income statement
74
Consolidated statement of comprehensive income
75
Consolidated balance sheet
76
Consolidated statement of changes in equity
77
Consolidated statement of cash flows
78
Notes to the consolidated financial statements
79
Parent company financial statements
157
Notes to the parent company financial statements
159
Other information 168
Share performance
173
Share holder structure
174
Shareholder returns
176
Key dates
177
Five-year overview
178
Contact information
180
Cautionary notice
182
