CONTENT GROUP 02 Key Performance Indicators 04 I nterview with the Chairman and the CEO 08 Segment Overview 10 Visions, Values and Principles STRATEGY 12 Our strategy at work 14 Growth 18 Efficiency 23 Sustainability REVIEW (1) 26 Financial Review 29 United States 32 Belgium 35 Southeastern Europe Asia GOVERNANCE (1) 38 Our Board of Directors 39 Our Executive Committee RISK FACTORS (1) FINANCIAL STATEMENTS (1) INVESTORS 168 Shareholder Information GLOSSARY »z n I 111 These chapters contain the information required by the Belgian Companies Code to be included in the Management Report on the consolidated financial statements and constitute in the aggregate such Management Report.

Jaarverslagen | 2012 | | pagina 3