7 1' Pteptt... 306 Performance by segment (continued) Continued rollout of the new Compact hyper format in the Czech Republic Albert/Hypernova D? D? Ahold Annual Report 2012 45 Ahold at a glance Our strategy Our performance Governance Financials Investors Albert in the Czech Republic has been rolling out a new generation of compact hypers that puts the fresh proposition front and center as a way to differentiate it in a very competitive Czech market. In 2012, Albert opened one new compact hyper and remodeled seven to the new format. All of the company's compact hypers will be renovated to the format over the course of the next three years. So far they have received positive feedback on the new format from customers, who found the overall store experience improved. Third party research found that, in particular, customers appreciated the freshness and quality of products and the availability and range of dry groceries. The price image improved, thanks to better promotions, and the new format is perceived to be a better place for families with children to shop. IGD Retail Analysis has stated that the new format is an important step forward for the company, creates a point of differentiation from the competition, and should help support sales growth in the longer term. Albert remodeled seven former hypermarkets to successful new compact hypers I The Czech Slovakia Republic Albert and Hypernova are among the best-known food retail brands in the Czech Republic and Slovakia. Stores Store formats: Compact hypers and supermarkets www.ahold.com/Albert www.ahold.com/Hypernova

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