In this year's report
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JJ 3L
O Ahold at a glance
O Our strategy
O Our performance
O Governance
O Financials
O Introduction 1
O Our Reshaping Retail
O Group key financial
O How we manage risk 53
O Financial statements 73
O Company profile 2
framework 13
indicators 32
O Our leadership - Corporate
O Consolidated income statement 74
O Financial highlights 3
O Our vision and values 14
O Group performance
overview 33
Executive Board 58
O Consolidated statement of comprehensive income 75
O Where and how
we operate 4
O Our promises 15
O Our leadership-
O Consolidated balance sheet 76
O Our business model 16
O Financial review 34
Supervisory Board 59
O Consolidated statement of changes in equity 77
O Message from Dick Boer,
O Our strategic pillars 17
O Performance by segment 40
O Corporate governance 60
O Consolidated statement of cash flows 78
Ahold CEO 8
O Increasing customer
O Non-GAAP measures 51
O Supervisory Board report 65
O Notes to the consolidated financial statements 79
O Our management 11
loyalty 18
O Remuneration 69
O Parent company financial statements 142
O Broadening our
O Declarations 72
O Notes to the parent company financial statements 143
offering 20
O Other information 150
O Expanding our
geographic reach 22
Q Simplicity 24
O Investors
O Share capital 152
O Responsible retailing 26
O Share performance 152
Q People performance 28
O Dividend 153
O Five-year overview 154
O Contact information 156
O Cautionary notice 157
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