and getting better
every day.
15
Better
every day
Better place
Our promises
As retailers, our relationship with customers has always
been at the center of everything we do. But in today's
world, being a good retailer is also about creating a
working environment where employees can be at their
best and about ensuring we are always deeply connected
with our communities.
In 2012, we launched our promises to be a better place
to shop, a better place to work and a better neighbor
everywhere we operate. These promises define
how we will get better every day for our customers,
our employees and our communities. All three promises are
interlinked - we need satisfied employees and a connection
with the wider world our business impacts in order to build
strong relationships with our customers. Our promises run
across all our businesses, but are applied locally at each
of our banners according to their needs and priorities.
Delivering on our promises will help us drive success, perform
better against the competition and create greater value for
our company and for society.
Ahold Annual Report 2012
Ahold at a glance
Financials
Our strategy
Investors
rmance
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products you
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