'X m 13 Reshaping Retail at Ahold Our Reshaping Retail framework (continued) We have a successful business model, strong brands, and a clear ambition to grow through our strategy to reshape retail. We have a vision for the future and a common set of values across all our businesses. We work to get better every day through our shared promises. We have built a solid foundation to support our growth plans - with a long heritage in the retail business, powerful local banners, an aligned organization, great people and a strong financial position. Our ambition Our business model Our promises Our values Our vision Our strategic pillars Peapod' Ahold Annual Report 2012 Ahold at a glance Our strategy Our performance Governance Financials Investors Driving performance Going for growth P Better place to shop Better Better place to work neighbor Putting the customer first Doing what's right Loving what we do Making ideas happen Getting better every day Better choice Better value Better life Every day 1. Increasing customer loyalty 2. Broadening our offering 3. Expanding geographic reach 4. Simplicity 5. Responsible retailing 6. People performance ^A,b.rtH.u™ ^tOS albert. boLcomP albert How*™»™ Stop&Shop* Giant GIANT

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