Our Reshaping Retail framework defines our strategic ambitions, how we operate and what we want to be as a company. In this section: Q Our Reshaping Retail framework O Our vision and values Q Our promises Q Our business model O Our strategic pillars Q Increasing customer loyalty Q Broadening our offering Q Expanding our geographic reach Q Simplicity Q Responsible retailing Q People performance Our Reshaping Retail framework Our strategy Our strategy Our performance Governan Financials Investors

Jaarverslagen | 2012 | | pagina 14