Sharing an effective
operational structure
FOCUS
In 2009 we launched Delhaize America which created a common human resources,
accounting, finance and IT-platform across our U.S. banners. In 2011, we further
ramped up supply chain and added category management to continue the process
of creating a single platform. This change allows Delhaize America to support all of
its banners with assortment and promotions, planning and execution, sourcing and
procurement, private brand management and pricing expertise. The results of 2011
make us believe that we will be able to exceed our previously announced target of
EUR 500 million in gross annual cost savings by the end of 2012.
A SHARED SERVICE
STRUCTURE: WHY?
18 DELHAIZE GROUP ANNUAL REPORT '11
A shared services struc
ture creates consistent
processes and programs
for support functions
and systems that will
allow for:
Faster implementation
and adoption of best
practices
Elimination of duplicate
efforts
Ongoing focus on
meeting local con
sumer needs
Faster acquisition
integration
