30 Europe 2.2% Other Highlights of the year Net sales Operating income Ahold Annual Report 2011 Groupata glance Performance Governance Financials Investors Performance by segment continued Sales million) 2011 1,739 2010 1,660 Identical sales growth Contribution to Group sales 5.7% Operating income million) 2011 18 2010 10 100/ On an underlying 2 basis Number of stores (at year end) Czech Republic Slovakia 2011 2010 280 279 26 26 Other Europe 306 305 Albert Hypernova increased profitability, driven by a continuous focus on operational efficiencies and its commercial propositions Albert opened a new compact hyper format in the town of Svitavy in the Czech Republic Albert launched innovative customer marketing campaigns, the most successful of which was its Smurfs campaign, aligned with the popular movie Albert Hypernova in the Czech Republic and Slovakia comprise the segment called Other Europe. The following table contains operational and financial information, including net sales and operating income, for Other Europe in 2011 and 2010: 2011 2010 Net sales in millions 1,739 1,660 Change in identical sales 2.2% 0.8% Change in identical sales (excluding gasoline sales) 1.8% 0.7% Operating income in millions 18 10 Operating income as a percentage of net sales 1.0% 0.6% Underlying operating income as a percentage of net sales 1.2% 1.0% Number of employees at year-end (in thousands headcount) 12 12 Number of employees at year-end (in thousand FTEs) 10 11 Sales area of own operated stores (in thousands of square meters) 453 452 Net sales amounted to €1.7 billion in 2011, an increase of 2.4 percent at constant exchange rates. Identical sales, excluding gasoline, increased 1.8 percent as a result of the solid performance of the Albert supermarkets. Sales growth benefited from an overall focus on promotions and the full year impact of extended store opening hours. Albert Hypernova reported operating income of €18 million, an improvement of €8 million over last year. In 2011the company was able to offset pressure on gross margins (from product cost inflation and a competitive, promotion-driven market) through a more competitive cost base, and by continuing to focus on operational improvements and simplification. 2011 operating income included €2 million in impairment charges.

Jaarverslagen | 2011 | | pagina 73