19 Results from operations Ahold Annual Report 2011 Groupata glance Performance Governance Financials Investors Group performance continued Net sales million) 30,271 5.5% 29,530 4.4% 25,648 6.9% 24,824 6.6% 1 At constant exchange rates and adjusted for the impact of week 53 in 2009. Net sales Contribution by segment million) Growth2 Ahold USA 18,026 6.6% The Netherlands 10,506 4.2% Other Europe 1,739 2.4% Total 30,271 5.5% 2 At constant exchange rates. Ahold's 2011 and 2010 consolidated income statements are summarized as follows: 2011 (52 weeks) 2010 (52 weeks) million of net sales of million net sales better (worse) Net sales 30,271 100.0 29,530 100.0 2.5% Gross profit 7,921 26.2 7,920 26.8 0.0% Retail operating expenses (6,466) (21.4) (6,471) (21.9) 0.1% Underlying retail operating income 1,455 4.8 1,449 4.9 0.4% Items excluded from underlying retail operating income: Impairments and impairment reversals - net (25) (27) Gains (losses) on the sale of assets - net 12 14 Restructuring and related charges (15) (24) Retail operating income 1,427 4.7 1,412 4.8 1.1% Corporate Center costs (80) (0.3) (76) (0.3) (5.3)% Operating income 1,347 4.4 1,336 4.5 0.8% Net financial expense (316) (259) (22.0)% Income taxes (140) (271) 48.3% Share in income of joint ventures 141 57 147.4% Income from continuing operations 1,032 3.4 863 2.9 19.6% Loss from discontinued operations (15) (10) (50.0)% Net income 1,017 3.4 853 2.9 19.2% Net sales Net sales in 2011 were €30.3 billion, up 2.5 percent compared to 2010. At constant exchange rates, net sales growth in 2011 was 5.5 percent. We delivered strong sales performance in our major markets despite market conditions that remained challenging. Net sales growth was positively impacted by identical sales growth, store remodeling and expansion, new stores, and smaller fill-in acquisitions in the United States. You can read more about our operating companies' net sales in Performance by segment. Our net sales consist of sales to consumers and sales to franchise stores. Franchise stores typically operate under the same format as Ahold-operated stores. Franchisees generally purchase merchandise from Ahold, pay a franchise fee, and receive support services, including management training, field support, and marketing and administrative assistance.

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