108 24 Provisions - - - - - - - Ahold Annual Report 2011 Groupata glance Performance Governance Investors Notes to the consolidated financial statements continued The table below specifies the changes in total provisions (current and non-current): million Self- insurance program Loyalty programs Claims and legal disputes Restructuring Onerous contracts Other Total As of January 2, 2011 Current portion 78 10 13 23 24 4 152 Non-current portion 380 41 33 44 79 46 623 Carrying amount 458 51 46 67 103 50 775 Year ended January 1, 2012 Additions charged to income 107 17 113 11 11 8 267 Used during the year (96) (18) (15) (25) (14) (3) (171) Released to income (2) (6) (3) (5) (1) (17) Interest accretion 5 2 1 4 6 1 19 Effect of changes in discount rates 13 1 1 3 18 Exchange rate differences 19 4 3 26 Closing carrying amount 506 51 144 54 107 55 917 As of January 1, 2012 Current portion 102 12 103 13 18 5 253 Non-current portion 404 39 41 41 89 50 664 Maturities of total provisions as of January 1, 2012, are as follows: Self- Claims insurance Loyalty and legal Onerous million program programs disputes Restructuring contracts Other Total Amount due within one year 102 12 103 13 18 5 253 Amount due between two and five years 243 39 20 21 54 14 391 Amount due after five years 161 21 20 35 36 273 Total 506 51 144 54 107 55 917 Self-insurance program Ahold is self-insured for certain potential losses, mainly relating to general liability, vehicle liability, workers' compensation, and property losses relating to its subsidiaries. The maximum self-insurance retention per occurrence, including defense costs, is $2 million (€1 million) for general liability, $5 million (€4 million) for commercial vehicle liability, $5 million (€4 million) for workers' compensation, and $8 million (€6 million) for property losses. Measurement of the provision for the self-insurance program requires significant estimates. These estimates and assumptions include an estimate of claims incurred but not yet reported, historical loss experience, projected loss development factors, estimated changes in claim reporting patterns, claim settlement patterns, judicial decisions, and legislation. Loyalty programs This provision relates to a third-party customer loyalty program in the Netherlands and reflects the estimated cost of benefits to which customers participating in the loyalty program are entitled. Claims and legal disputes The Company is a party to a number of legal proceedings arising out of its business operations. Such legal proceedings are subject to inherent uncertainties. Management, supported by internal and external legal counsel, where appropriate, determines whether it is more likely than not that an outflow of resources will be required to settle an obligation. If this is the case, the best estimate of the outflow of resources is recognized. The balance of the provision as of January 1, 2012, included €92 million related to an adverse judgment received in Stop Shop's legal proceedings against Vornado. For more information, see Note 34.

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