o www.ahold.com/reports2009 How we manage risk - continued Risk factors Strategic risks Governance The principal risk factors that may impede the achievement of Ahold's objectives with respect to strategy, operations and compliance are described hereafter in the Annual Report. The enterprise risk management system, the governance and control standards incorporated into Ahold's ABC Framework and the monitoring systems described above are the principal means used by Ahold to manage these risks. Management is not aware of any important failings in these systems per year-end 2009. The following discussion of risks relating to Ahold should be read carefully when evaluating its business, its prospects and the forward-looking statements contained in this Annual Report. Any of the following risks could have a material adverse effect on Ahold's financial position, results of operations and liquidity or could cause actual results to differ materially from the results contemplated in the forward-looking statements contained in this Annual Report. Ahold recognizes different strategic, operational, financial and legal compliance risk categories. The risks described below are not the only risks Ahold faces. There may be additional risks that the Company is currently unaware of or risks that Ahold's management believes are immaterial or otherwise common to most companies, but which may in the future have a material adverse effect on the Company's financial position, results of operations, liquidity and the actual outcome of matters referred to in the forward- looking statements contained in this Annual Report. For additional information regarding forward-looking statements, see the Cautionary notice included in this Annual Report. Ahold may not be able to successfully implement its strategy or may not achieve the anticipated benefits due to adverse macro-economic conditions and competitive pressures. Ahold's strategy for profitable and sustainable growth has several main areas of focus. We have realigned our portfolio to focus on our core retail businesses in the United States and Europe, building our individual retail banners into powerful local brands. We are using our continental organizational structures to ensure that management decisions are made at the most appropriate level and economies of scale and best practices can be effectively leveraged to support our local operating companies. In addition, we are working to meet our financial targets, including a €350 million cost reduction program and bringing a more focused and coordinated approach to our Corporate Responsibility program. For more information see Our strategy in this Annual Report. However, Ahold is subject to a number of risks, mainly macro-economic and competitive, that may impair our ability to effectively implement our strategy or realize the anticipated benefits. The current global economic downturn has impacted all of the economies and markets in which we operate. Rising unemployment, reduced consumer confidence and disposable incomes and food and fuel price volatility can negatively affect customer demand and may negate the results of investments we have made through our Value Improvement Programs. The global financial crisis has restricted the availability of credit, which may impact customer demand, cause the failure of key suppliers or otherwise disrupt our supply chains, impacting the cost and availability of goods. As a result of the current economic climate, our competitors are taking aggressive actions. These factors or other unforeseen effects of the current economic climate could impair the effectiveness of Ahold's strategy, reduce the anticipated benefits of our price repositioning and cost savings programs or our other strategic initiatives and may have a material adverse effect on the Company's financial position, results of operations and liquidity.

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