How we manage risk - continued Declaration Governance o www.ahold.com/reports2009 QJ 3 Code of Conduct 2 Our Global Code of Professional Conduct and Ethics is based on Ahold's core values. It is intended to help each employee understand and follow relevant compliance and integrity rules, and know when and where to ask for advice. The code applies to Ahold, our operating companies and all management-level employees, as well as to third parties hired by or acting on behalf of Ahold. It coexists with the local codes of conduct at each of our operating companies. The code is available in the corporate governance section of Ahold's public website (www.ahold.com). -o n> Monitoring We use a comprehensive business planning and performance review process to monitor our performance. This process covers the adoption of strategy, budgeting, and the reporting of current and projected results. Business performance is assessed according to both financial and non-financial targets. A group-wide management certification process is in place to meet business needs and the requirements of the Dutch Corporate Governance Code. Each quarter, executive management of each reporting entity send letters of representation to the Corporate Executive Board confirming compliance with Ahold's Global Code of Professional Conduct and Ethics, policies on fraud prevention and detection, accounting and internal control standards, disclosure requirements and corporate responsibility. Our Internal Audit function helps to ensure that we maintain and improve the integrity and effectiveness of our system of risk management and internal control by undertaking regular risk-based, objective and critical evaluations. Internal Audit also monitors the effectiveness of corrective actions undertaken by management with specific follow-up procedures to significant audit findings. Governance Risk and Compliance Committee In 2009 we established a Governance Risk and Compliance (GRC) Committee that replaced our former Disclosure and Compliance Committee. Ahold's Chief Financial Officer and Chief Corporate Governance Counsel sit on the GRC Committee, as do other members of management responsible for key governance, risk and compliance functions. The GRC Committee, which meets at least quarterly, oversees GRC activities within the Ahold Group and reviews relevant reports that are submitted to the Corporate Executive Board, the Supervisory Board and the Audit Committee. Annual declaration on risk management and control systems regarding financial reporting risks Ahold supports the Dutch Corporate Governance Code and makes the following declaration in accordance with best practice provision II.1.5: The Corporate Executive Board is responsible for establishing and maintaining adequate internal risk management and control systems. Such systems are designed to manage rather than eliminate the risk of failure to achieve important business objectives, and can only provide reasonable and not absolute assurance against material misstatement or loss. With respect to financial reporting, management has assessed whether the risk management and control systems provide reasonable assurance that the 2009 financial statements do not contain any material misstatements. This assessment was based on the criteria set out in COSO: Internal Control - Integrated Framework. It included tests of the design and operating effectiveness of entity level controls, transactional controls at significant locations, and relevant general computer controls. Any control weaknesses not fully remediated at year-end were evaluated. Based on this assessment, management determined that the Company's financial reporting systems are adequately designed and operated effectively in 2009. o 0)' Ahold Annual Report 2009 29

Jaarverslagen | 2009 | | pagina 55