o www.ahold.com/reports2009 How we manage risk Ahold's risk management and control systems are designed to provide reasonable assurance that the Company's business objectives are achieved. We take a structured and consistent approach to risk management and internal control by aligning strategy, policies, procedures, people and technology to manage the uncertainties that Ahold faces. Risk management and internal control Governance Enterprise risk management Ahold's enterprise risk management program is designed to provide executive management with an understanding of our key business risks and associated risk management practices. At each operating company, functional management identifies the principal risks to the achievement of key business objectives and the mitigating actions needed to manage these risks. Business risk committees comprised of senior executives at each operating company periodically review these risks and the related mitigation practices. The findings are consolidated into an enterprise risk management report that is presented to the Corporate Executive Board and the Supervisory Board. Executive management at each operating company are required to review the principal risks and risk management practices with the Corporate Executive Board as a regular part of the business planning and performance cycle. The outcome of the Company's enterprise risk management program influences the formation of our controls and procedures, the scope of internal audit activities and the focus of the business planning and performance process. Ahold Business Control Framework We maintain the Ahold Business Control Framework (ABC Framework), which incorporates risk assessment, control activities and monitoring into our business practices at entity-wide and functional levels. The aim of the ABC Framework is to provide reasonable assurance that risks to achieving important objectives are identified and mitigated. The ABC Framework is based on the recommendations of the Committee of Sponsoring Organizations of the Treadway Commission (COSO). Ahold has developed uniform governance and control standards in areas such as ethical conduct, agreements, and accounting policies. These and other Corporate Executive Board-approved policies and procedures are incorporated into the ABC Framework as mandatory guidelines for all Ahold consolidated entities. Within this framework, management is responsible for local business operations including risk mitigation and compliance with laws and regulations. Authority limits have been established to ensure that all expenditures and decisions are approved by the appropriate levels of management. Our key controls are documented in Ahold Control Memoranda (ACMs). Compliance with the ACMs is mandatory for all of Ahold's fully-owned entities. The ACMs include the requirement for management to assess the operating effectiveness of all key controls. Ahold Annual Report 2009 28

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