CI tyRCITOW Performance by segment - continued Albert and Hypernova albert Highlights of the year Performance o www.ahold.com/reports2009 Albert and Hypernova are among the best-known food retail brands in the Czech Republic and Slovakia. In 2009, the company finished rebranding all of its Hypernova stores in the Czech Republic to one brand, Albert, to achieve a stronger position in the market. Its offering, particularly fresh food and private label, is playing an important part in strengthening the brand. In response to changing consumer preferences and trends in the Czech Republic, the company streamlined its store portfolio and downsized 12 former large hypermarkets to its compact hyper format. In both countries, Albert/Hypernova also invested in lowering prices to change customer perception of its value proposition. The following table contains operational information including net sales and operating income (loss) for Albert/Hypernova in 2009 and 2008: (in millions except percentages and employees) 2009 2008 Albert/Hypernova Net sales in 1,683 1,772 Change in identical sales (excluding gasoline sales): Albert/Hypernova (1.2)% 3.1% Operating income/(loss) in Operating income as a percentage of net sales Underlying operating income as a percentage of net sales (76) (4.5)% (2.1)% 1 0.1% (0.2)% Number of employees at year-end (headcount) Number of employees at year-end (FTE) 12,927 12,096 14,656 13,913 Sales area (in thousands of square meters) 462 525 Net sales Net sales decreased 5 percent to €1.7 billion in 2009, down 2.4 percent at constant exchange rates and adjusted for the additional week in 2009. The decline was primarily due to the closing of 23 loss-making stores and lower average consumer prices impacted by significant deflation; this was partially offset by increased identical volumes as customers bought more products at our stores. Operating income Albert/Hypernova reported an operating loss of €76 million, mainly due to significant restructuring charges related to simplifying the business, reducing its cost base, downsizing large hypermarkets and closing 23 loss-making stores. In total, the operating loss included €41 million restructuring and impairments charges and a €1 million gain on the sale of real estate. Additionally, operating income included one-off net costs of €10 million, related to the rebranding program. Store portfolio development January 3, December 28, 2010 2008 Number of stores Czech Republic 278 300 Slovakia 26 25 Albert/Hypernova 304 325 Established: Ahold Czech Republic (1991), Ahold Retail Slovakia (2001) Market area: The Czech Republic and Slovakia, Europe Store formats: Hypermarkets, compact hypermarkets and supermarkets Private labels include: Albert Quality, Albert Excellent, Albert Bio, Euroshopper Sales million) Ahold (total group) Albert/Hypernova Retail operating income million) (76) (5.6)% Ahold (total group) Albert/Hypernova Albert/Hypernova completed the rebranding of its Hypernova stores to the Albert brand in the Czech Republic Albert closed 23 underperforming stores in the Czech Republic Completed the downsizing of 12 hypermarkets in the Czech Republic Albert established the Albert Foundation in the Czech Republic to support people in need and promote healthy lifestyles Ahold Annual Report 2009 21

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