o www.ahold.com/reports2009 Notes to the consolidated financial statements 24 Provisions - - - - Financials The table below specifies the changes in total provisions (current and non-current): million Self- insurance program Loyalty programs Claims and legal disputes Restructuring Onerous contracts Other Total As of December 28, 2008 Current portion 126 12 9 16 4 3 170 Non-current portion 292 40 11 32 33 34 442 Carrying amount 418 52 20 48 37 37 612 Year ended January 3, 2010 Additions charged to income 116 20 25 25 126 11 323 Used during the year (87) (15) (8) (15) (13) (7) (145) Released to income (32) (13) (3) (8) (4) (3) (63) Interest accretion 8 3 2 9 1 23 Exchange rate differences (8) 3 (1) (8) (14) Closing carrying amount 415 47 37 51 147 39 736 As of January 3, 2010 Current portion 91 9 24 15 9 4 152 Non-current portion 324 38 13 36 138 35 584 Maturities of total provisions as of January 3, 2010 are as follows: million Self- insurance program Loyalty programs Claims and legal disputes Restructuring Onerous contracts Other Total Amount due within one year 91 9 24 15 9 4 152 Amount due between two and five years 205 35 13 15 98 5 371 Amount due after five years 119 3 21 40 30 213 Total 415 47 37 51 147 39 736 Self-insurance program Ahold is self-insured for certain potential losses, mainly relating to general liability, commercial vehicle liability, workers' compensation and property losses relating to its subsidiaries. The maximum self-insurance retention per occurrence, including defense costs, is $2 million (€1 million) for general liability, $5 million (€4 million) for commercial vehicle liability, $5 million (€4 million) for workers' compensation and $5 million (€4 million) for property losses. Measurement of the provision for the self-insurance program requires significant estimates. These estimates and assumptions include an estimate of claims incurred but not yet reported, historical loss experience, projected loss development factors, estimated changes in claims reporting patterns, claim settlement patterns, judicial decisions and legislation. Loyalty programs This provision relates to a third-party customer loyalty program in the Netherlands and reflects the estimated cost of benefits to which customers are entitled when they participate in the loyalty program. Claims and legal disputes The Company is a party to a number of legal proceedings arising out of its business operations. Such legal proceedings are subject to inherent uncertainties. Management, supported by internal and external legal counsel, where appropriate, determines whether it is more likely than not that an outflow of resources will be required to settle an obligation. If this is the case, the best estimate of the outflow of resources is recognized. Restructuring In 2009, Ahold recognized restructuring provisions of €25 million, mainly related to Ahold's Czech operations. The provisions are based on formal and approved plans using the best information available at the time. The amounts that are ultimately incurred may change as the plans are executed. Ahold Annual Report 2009 93

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