2 www.ahold.com/reports2008 How we manage risk Governance AHOLD ANNUAL REPORT 2008 27 Ahold faces business continuity risks in relation to its dependence on a limited number of centralized facilities, IT systems and key personnel to support its critical business processes and functions Several of Ahold's critical business processes and functions are concentrated in a limited number of centralized facilities and/or are dependent on IT systems and infrastructure and key personnel for which Ahold has limited or no comparable back-up available. If any of Ahold's critical business processes or functions or those of key strategic suppliers are interrupted by catastrophic events (such as natural disasters, pandemic illness, IT or outsourcing failures), which render facilities, critical IT systems or infrastructure or key personnel unavailable, Ahold could experience disruption to its supply chain, store and administrative operations. We continue to invest in disaster- recovery plans and security initiatives to protect our facilities and the technology systems supporting our critical business processes and take steps to mitigate the dependency risks associated with our key strategic suppliers. However, these measures cannot fully prevent business interruptions that could have a material adverse effect on our financial position, results of operations and liquidity. Ahold faces risks related to food and product safety The growing internationalization of our supply chain, the increased penetration of Ahold's own brand products in its assortment and increasing levels of regulatory and consumer focus continue to render food and product safety one of Ahold's most significant business risks. Although Ahold's food and product safety policies and practices address the complete supply chain, from farm and production level to Ahold's own operations, we may still face food and product safety problems, including disruptions to the supply chain caused by food-borne illnesses, which may have a material adverse effect on Ahold's reputation, sales, financial position, results of operations and liquidity. Ahold faces risks related to corporate responsibility Increasing transparency, regulatory demands and stakeholder awareness, and the growing sentiment that large retailers need to address environmental and sustainability issues across the entire supply chain, mean that Ahold's brand and reputation may suffer if it does not adequately manage the range of corporate responsibility issues affecting the food retail industry. Furthermore, our operational and cost competitiveness may be adversely affected if we fail to effectively increase the fuel and energy efficiency of our operations and reduce waste. Ahold continues to develop a broad range of coordinated and focused programs to address issues such as climate change, energy efficiency, waste reduction, labor standards in the supply chain, sustainability, healthy living, community engagement and corporate responsibility reporting. If these programs are not successful or are otherwise inadequate, Ahold's reputation and competitive position could be adversely affected. See Ahold's Corporate Responsibility Report 2008 for additional information about Ahold's policies and programs in the area of corporate responsibility. Financial risks Currency translation risks and currency transaction risks Ahold is exposed to foreign currency translation risks and currency transaction risks relating to cash flows, including lease payment obligations, dividends and firm purchase commitments and assets and liabilities denominated in foreign currencies. A substantial portion of our assets, liabilities and results of operations are denominated in foreign currencies, primarily the U.S. dollar. Ahold is therefore subject to foreign currency exchange risks due to exchange rate movements as a result of translating the financial results of our foreign subsidiaries into euros for inclusion in its consolidated financial statements. Although we manage our foreign currency exchange exposure by borrowing in local currency and entering into forward contracts and currency swaps, we cannot fully eliminate currency exchange rate risk. Currency exchange rate volatility and movement could therefore have an adverse effect on our financial position, results of operations and liquidity. For additional information concerning Ahold's use of financial instruments and derivatives, see Note 29 to the consolidated financial statements. Ahold faces credit risk with respect to certain financial instruments Ahold is exposed to credit risk related to its cash and cash equivalents (which are primarily invested in money market funds) and derivative financial instruments. Cash and cash equivalents amounted to EUR 2.9 billion and total derivative financial assets amounted to EUR 267 million as of December 28, 2008. Derivative contracts are entered into primarily under standard terms and conditions of the International Swap and Derivatives Association. Counterparties for cash and derivative transactions are limited to high credit-quality financial institutions with an externally validated investment-grade credit rating. Ahold has policies that limit the amount of counterparty credit exposure to any single financial institution or investment vehicle and these exposures are continually monitored. However, there is no guarantee that all third parties will be able to honor their obligations to us in full, and any default could have a material adverse effect on our financial position, results of operations, and liquidity. The maximum exposure to credit risk is represented by the carrying amounts of the financial assets in the consolidated balance sheet. For further information, see Note 29 to the consolidated financial statements.

Jaarverslagen | 2008 | | pagina 45