2 www.ahold.com/reports2008 Group performance Net sales Operating income Net sales Operating and financial review Net sales in 2008 were EUR 25.7 billion, up 3.3 percent compared to 2007. At constant exchange rates, net sales increased by 6.9 percent. Net sales growth was positively impacted by identical sales growth, store expansions, remodeling of stores and the conversion of 54 former Schuitema stores into the Albert Heijn format in the second half of 2008. You can read more about the net sales of our operating companies in Performance by segment. Our net sales consist of consumer sales and sales to franchise stores. Franchise stores typically operate under the same format as Ahold-operated stores, and are not distinguishable from them. Franchisees generally purchase merchandise from Ahold, pay a franchise fee and receive support services, including management training, field support and marketing and administrative assistance. In 2008, operating income was EUR 1.2 billion, up EUR 130 million or 12.2 percent compared to 2007. Lower gross margins as a result of price investments were more than offset by cost reductions, resulting in an underlying retail operating income of EUR 1.3 billion, or 5.0 percent of net sales, in line with our 2008 guidance of 4.8 percent to 5.3 percent. Underlying retail operating income is total retail operating income adjusted for impairments gains and losses on the sale of assets and restructuring and related charges. We believe this measure provides better insight into the underlying performance of our retail operations. You can read more about the results of our operating companies in Performance by segment. Impairments, gains and losses on the sale of assets and restructuring and related charges are listed below. Core Corporate Center costs (as defined in Non-GAAP financial measures) were EUR 86 million, down EUR 20 million compared to 2007 and exceeding our 2006 target to halve core costs by the end of 2008. The savings were achieved by staff reductions and substantial cuts in discretionary spend. Total Corporate Center costs were EUR 96 million, down 20 percent compared to 2007. In line with our organizational structure, Ahold's general merchandising and global sourcing activities are no longer coordinated centrally, but were incorporated in the two continental platforms in 2007. The resulting reduction of Corporate Center costs in 2008 was offset by increased costs related to our self-insurance activities in the United States. In 2008, interest rates declined significantly, resulting in higher discounted provisions to cover future insurance claims. Impairment of assets Ahold recorded the following impairments and reversals of impairments of assets in 2008 and 2007: 2008 2007 million million Stop Shop/Giant-Landover (10) (17) Giant-Carlisle - (2) Albert Heijn (4) (7) Albert/Hypernova 1 (3) Total Retail (13) (29) Corporate Center - (5) Total (13) (34) AHOLD ANNUAL REPORT 2008 11 08 125,722 6.9% 07 24,893 6.6% 06 24,642 4.2% 05 23,767 2.3% 04 23,117 4.3% *Net sales growth at constant exchange rates 2008 2007 I1 2008 2007 €m €m Stop Shop/ Giant-Landover 11,681 45.4 12,192 49.0 Giant-Carlisle 3,238 12.6 3,145 12.6 Albert Heijn 9,029 35.1 7,998 32.1 Albert/Hypernova 1,774 6.9 1,558 6.3

Jaarverslagen | 2008 | | pagina 28