15 14 7 Group performance continued Ahold Annual Report 2010 Group at a glance Performance Governance Fi nancials Investors Operating income million) 1,336 4.9% 1,297 5.1% 1,202 5.1% 1,071 4.9% 1 Underlying retail operating margin. Underlying retail operating income Contribution by segment Operating income In 2010, operating income was €1.3 billion, up €39 million or 3.0 percent compared to 2009. Underlying retail operating income (which excludes impairments, gains and losses on the sale of assets, and restructuring and related charges) was €1.4 billion, or 4.9 percent of net sales, consistent with our mid-term target of 5 percent. Higher operating profits were primarily driven by significantly improved results in our Other Europe segment (Czech Republic and Slovakia). Lower results from Ahold USA, which were impacted by losses from the acquired Ukrop's stores, reorganization and IT integration costs, and a challenging economic environment, were a partial offset. You can read more about our operating companies' results in Performance by segment. Impairments, gains and losses on the sale of assets, and restructuring and related charges are listed below. Corporate Center costs were €76 million, up €13 million compared to 2009. This increase was primarily caused by our self-insurance activities, which had a negative impact of €1 million on Corporate Center costs in 2010, while in 2009 they had a positive impact of €11 million (driven by increased interest rates). Core Corporate Center costs (as defined in Non-GAAP financial measures) were €78 million, up €2 million compared to 2009. Impairment of assets Ahold recorded the following impairments and reversals of impairments of assets in 2010 and 2009: 2010 2009 million million million) margin Ahold USA (17) (16) Ahold USA 742 4.2% The Netherlands 691 6.9% Other Europe 16 1.0% The Netherlands (6) (6) Total 1,449 4.9% Other Europe (4) (17) Ahold Europe (10) (23) Total (27) (39) In 2010, impairments related primarily to underperforming stores. In 2009, impairments at Ahold USA were related to real estate and the closing of a number of in-store Starbucks locations. Other Europe impairments were due to store closures and underperforming stores. Gains and losses on the sale of assets Ahold recorded the following gains on the sale of non-current assets in 2010 and 2009: 2010 2009 million million Ahold USA 9 - The Netherlands Other Europe Ahold Europe Total

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