/flexible workforce Serving associates well in a competitive industry The food retail industry in which most of Ahold's companies operate is characterized by high labor costs and low profit margins. In recent years, our industry has become more competitive, due to the entry of low cost discounters into most of our markets and with more food being purchased outside of the supermarket. This calls for companies to positively differentiate themselves in customers' perception while operating as efficiently as possible. It also means focus on cost control and flexibility compete with attention to building workforce capabilities and personal development of our associates. ©Steve Marrero (17) Shelf stocker; Mon.-Wed. 16.00 - 20.00 ©Tracey Williams (38) Store manager; Mon., Tues., Thurs.-Sat. 07.30 - 17.30 II se

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