Operating and Financial Review and Prospects 86 Ahold Annual Report 2003 Operating and Financial Review and Prospects subsidiaries and certain of our current and former directors, officers and employees have been named in a number of civil lawsuits and purported class actions. In addition, criminal and civil investigations and inquiries have been initiated involving us, including investigations by the U.S. Department of Justice, the U.S. Department of Labor, the SEC, the NYSE, the NASD, the Dutch Public Prosecutor, AFM and Euronext, among others. We are cooperating fully with the investigations and are defending the civil claims filed against us. However, we cannot predict when these investigations or legal proceedings will be completed or what likely outcomes of these investigations or legal proceedings may be. It is possible that they could lead to, among other things, criminal indictments, regulatory enforcement proceedings, additional civil lawsuits, settlements, judgments and/or consent decrees against us (and our subsidiaries) and that, as a result, we could be required to pay fines, consent to injunctions on future conduct or suffer other substantial penalties, damages and monetary remedies, each of which could have a material adverse affect on our financial condition, results of operations, and liquidity. We may also lose the ability to enter into new government contracts or renew existing government contracts (or other contracts which are funded with federal government funds) in the U.S., as a result of which our sales revenues would be reduced, which could have a material adverse effect on our financial condition, results of operations and liquidity. In addition, we have indemnified various current and former directors, officers and employees, as well as those of some of our subsidiaries for expenses that they have incurred as a result of the pending and possible future legal proceedings and investigations fines, liabilities, fees or expenses that they may face, and we expect to incur further expenses for indemnification of such persons or to reimburse such persons for defense costs, including attorneys' fees. We have directors' and officers' liability insurance, but one or more of our insurance carriers may decline to pay our policies or such coverage may be insufficient. One such carrier has initiated proceedings in The Netherlands relating to one such policy. In addition, our insurance carriers may increase the rates to renew coverage, or our coverage may be insufficient to cover our expenses and liability in some or all of these matters. Because of the difficulty of predicting the outcome of these investigations and legal proceedings, in accordance with Dutch GAAP and US GAAP, we have not established a provision for the costs, if any, that may be associated with any such outcomes. We are also party to various other legal proceedings and investigations relating to our businesses. For a more detailed discussion of the various investigations and legal proceedings in which we are involved, please see "Risk Factors - Results of pending and possible future investigations and legal proceedings could have a material adverse effect on our financial condition, results of operations, liquidity and the prices of our common shares and ADSs", and Note 30 to our consolidated financial statements included in this annual report. Quantitative and Qualitative Disclosure about Market Risk The following discussion about our risk management activities includes "forward-looking statements" that involve risk and uncertainties. Actual results could differ materially from those provided in the forward-looking statements, depending on market conditions. Our funding, liquidity and exposure to interest rate and foreign exchange rate risks are managed by our treasury department. The treasury department uses a combination of derivative and conventional financial instruments to manage market risk exposure. Our primary market risk exposures are related to currency exchange rates and interest rate fluctuations and to a lesser extent, commodity price fluctuations. Currency risk Since we have operations in a variety of countries throughout the world, a substantial portion of our assets, liabilities and operating income are denominated in foreign currencies, primarily the US dollar. As a result, we are subject to foreign currency exchange risk due to exchange rate movements, which affect our transaction costs and the translation of the results and underlying net assets of our foreign subsidiaries into Euros. It is our policy to cover substantially all foreign exchange transaction exposure, although we do not use financial instruments to hedge the translation risk related to equity and earnings of foreign subsidiaries and non- consolidated companies. The following analysis sets out the sensitivity of the fair value of our derivative financial instruments from hypothetical changes in market rates. The fair values are estimated by discounting the future cash flows to net present values using appropriate market rates prevailing at year-end. The sensitivity analysis assumes an immediate 10% change in all foreign currency exchange rates against the Euro as of the year-end of 2003, with all other variables held constant. A +10% change indicates a strengthening of the currency in which our financial instruments are denominated (primarily the US dollar) against the Euro, and a -10% change indicates a weakening of the currency in which our financial instruments are denominated against the Euro. Such analysis is for illustrative purposes only, as in practice, market rates rarely change in isolation of other factors that also affect our results.

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