Operating and Financial Review and Prospects 72 Ahold Annual Report 2003 Operating and Financial Review and Prospects relating to our recent credit rating downgrades, please see "Risk Factors - Further downgrading of our credit ratings could make it more difficult and expensive to finance our business and our future operating income could be diminished as a result." Cash flows In 2003, our net cash inflows were EUR 2.5 billion, compared to net cash outflows of EUR 611 million in 2002 and net cash inflows of EUR 459 million in 2001. Net cash used for investing activities was EUR 0.4 billion, EUR 2.6 billion and EUR 4.6 billion in 2003, 2002 and 2001, respectively. In 2003, we had net cash inflows of EUR 1.1 billion relating to financing activities, compared to net cash outflows from financing activities of EUR 504 million in 2002 and net cash inflows of EUR 3.1 billion in 2001. Our total debt was approximately EUR 10.5 billion, EUR 12.9 billion and EUR 13.7 billion at year- end 2003, year-end 2002 and year-end 2001, respectively. For additional information about cash flows, please see our statement of cash flows included in our consolidated financial statements included in this annual report. The following table summarizes the sources of our cash flows for the periods indicated: Cash flows from investing activities and capital expenditures Historically, the majority of our capital expenditures incurred were for new stores and store improvements, distribution centers, computer hardware and other assets. In 2002 and 2001, capital expenditures were EUR 2.2 billion and EUR 2.5 billion, respectively. In 2003, we scrutinized and restricted capital expenditures in order to strengthen our cash flow. We recorded in 2003 total capital expenditures of EUR 1.4 billion, which were financed primarily from cash generated from operations, of which approximately 59% was used in retail trade in the U.S., approximately 24% was used in retail trade in Europe and approximately 6% was used in foodservice in the U.S. We used these capital expenditures principally to open new stores and to remodel existing stores. Of these capital expenditures, EUR 337 million was committed as of year-end 2003. Of the capital expenditures for tangible and intangible fixed assets and acquisitions in 2003, 2002 and 2001, approximately 6%, 34% and 54%, respectively, was attributable to acquisitions, and approximately 94%, 66% and 46%, respectively, was attributable to new stores and store improvements, distribution centers, computer hardware and other assets. (in EUR millions) 2003 2002 2001 Cash flows from operating activities Cash flows from investing activities Cash flows from financing activities 1,909 2,486 1,961 (448) (2,593) (4,565) 1,065 (504) 3,063 Cash flows from investing activities The table below shows our cash flows from investing activities by category: Net change in cash 2,526 (611) 459 (in EUR millions) 2003 2002 2001 Cash flows from operating activities In 2003, cash inflows from operating activities were EUR 1.9 billion, compared to EUR 2.5 billion in 2002. Cash flows from operating activities decreased in 2003 compared to 2002 primarily as a result of lower income from operations, excluding non-cash charges. The decrease was offset by a working capital improvement of EUR 446 million. This was primarily due to a reduction of inventory, primarily in the U.S., as a result of our focus on reducing the amount of product on hand. Additionally, shorter payment terms imposed by certain suppliers to USF as a result of the February 24, 2003 announcement and subsequent events negatively impacted our working capital. Our 2003 net cash flows from operating activities were also negatively impacted by increased competition and continuing weak economies in many of our operating areas, which we believe will continue to impact our operations in 2004. The weakened US dollar against the Euro also had a negative impact on our cash flow from operating activities, along with higher consultancy and other administrative cost and higher interest expense and bank fees, all of which were primarily due to the February 24, 2003 announcement. In 2004, we expect the principal uses of cash from operating activities will be for debt repayments, capital expenditures, store efficiency-improving measures and retailing innovations. Purchases of tangible and intangible fixed assets (1,357) (2,160) (2,459) Acquisitions of businesses (79) (1,136) (2,843) Fixed and intangible assets disposals 555 590 1,134 Divestment of subsidiaries and interest in joint ventures and equity investees 298 19 3 Other 135 94 (400) Cash flows from investing activities (448) (2,593) (4,565) Investing activities in 2003 were positively impacted by the reduction in our capital expenditures, along with the divestment of certain of our operations. Cash inflows from the disposal of fixed and intangible assets were EUR 555 million in 2003, compared to EUR 590 million in 2002. Disposal of fixed assets generally relates to the sale of individual stores, shopping centers or parcels of land that were no longer in use or being held for sale, and also includes proceeds from sale-leaseback transactions. Additionally, as previously discussed in "Strategy - Restoring our Financial Health" above, during late 2002 and in 2003, we announced our intention to sell various subsidiaries and stores. In 2003, we completed the sales of our Indonesian and Malaysian operations, Santa Isabel and Supermercados in Chile, Peru and Paraguay, two Hypernova hypermarkets in Poland, De Tuinen, De Walvis and Jamin in The Netherlands and Golden Gallon in the U.S. for total net proceeds to us in the amount of EUR 284 million. Additionally, as of April 1, 2004, we sold Bompreqo and Hipercard in Brazil and our Thailand operations for total

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