Operating and Financial Review and Prospects 36 Ahold Annual Report 2003 Operating and Financial Review and Prospects Ahold joint ventures referred to above, and certain previously undisclosed related side letters that nullified the effect of these letters and resulted in the decision to deconsolidate those joint ventures. By letter dated February 24, 2003, Deloitte Accountants ("Deloitte") indicated that its opinion on our audited financial statements for the years ended December 30, 2001, and December 31, 2000, should no longer be relied upon. Deloitte suspended its audit of our 2002 financial statements until the completion of necessary investigations. On March 24, 2003, the Audit Committee of our Supervisory Board ordered the commencement of a series of additional investigations at 17 Ahold operating companies and real estate companies and at the Ahold parent company to assess the existence of accounting irregularities, errors and/or issues, the integrity of management, and the adequacy of internal controls. The investigation into the joint venture letters found that there had been concealment of side letters from our Supervisory Board, Audit Committee and Deloitte and that the consolidation of these joint ventures into our financial statements had been in error. The additional internal investigations found accounting irregularities at Tops, consisting of intentional improper recognition of vendor allowances and pervasive earnings management, and at Giant- Carlisle, consisting of pervasive earnings management, although involving relatively small amounts. The investigations also concluded that certain accounting irregularities had occurred at the Ahold parent company. In addition, these investigations found varying degrees of earnings management and/or other accounting errors or issues at the Ahold parent company and at the other operating and real estate companies reviewed. Further, the investigations found weaknesses in internal controls at most of the subsidiaries reviewed. Restatements of 2002 and 2001 financial position and results In connection with the findings of the investigations referred to above, and the consequent remedial accounting actions taken by our management, we restated in our 2002 annual report our financial position and results for 2001 and 2000 under both Dutch GAAP and US GAAP. The restatements were material, both quantitatively and qualitatively, to our 2000 opening retained earnings and our financial position and results of operations for 2001 and 2000. The restated 2001 and 2000 financial position and results reflected adjustments that correct accounting irregularities and other accounting errors previously made in the application of Dutch GAAP and US GAAP. These adjustments relate to: (1) the deconsolidation of the joint venture companies not controlled by us; (2) improper or premature recognition of vendor allowances; (3) misapplication of accounting principles and misuse of facts relating to acquisition accounting; (4) improper accounting for certain reserves, allowances and provisions; (5) improper accounting for certain real estate transactions; and (6) certain other accounting issues and items arising as a result of the misapplication of or errors in the application of Dutch GAAP and US GAAP. In addition to the adjustments referred to above, we adjusted our comparative financial position as of year-end 2001 and results for 2001 and 2000 for certain reclassifications and changes in accounting principles with respect to pensions, revaluations of properties and restructuring provisions. Correcting adjustments to 2002 Consolidated Financial Statements Our 2002 consolidated financial statements reflected all material correcting adjustments that were identified in connection with the various investigations and the audit by our independent auditors. Specifically, we have made correcting adjustments to our 2002 consolidated financial statements for improper accounting for vendor allowances totaling EUR 269 million, which represented 79% of the total 2002 correcting adjustments. These correcting adjustments affected our reported quarterly earnings for 2002 as announced in press releases on June 6, 2002, August 29, 2002, and November 19, 2002, which were included in Form 6-K reports furnished to the SEC. Remedial actions In response to the findings of the internal investigations discussed above, the Audit Committee requested in June 2003 that our management take prompt and effective remedial actions to correct any identified accounting irregularities and errors, and strengthen internal controls to prevent any reoccurrence of the items found. Our management and the Audit Committee reviewed all of the accounting issues identified in the internal investigations, which included 470 separately identified items. 278 items relating to internal control issues were identified. We took steps to compensate for the internal control in preparing the 2002 and 2003 financial statements and is continuing to take steps to address the significant internal control issues raised or confirmed in the internal investigations. For additional information about our steps to address these issues, including our recently formed special task force reporting to the Audit Committee and our new reporting line for our internal audit department, please see "Corporate Governance - Part III: Corporate Governance: Controls and Procedures" and "Message from the Supervisory Board." As a consequence of the events announced on February 24, 2003, our then Chief Executive Officer and Chief Financial Officer resigned effective March 10, 2003. Numerous other personnel changes have also been made, including changes at USF, Disco, Tops and the Ahold parent company. We also have taken significant steps to rebuild our executive management team. For additional information about our new management team, please see "Message

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