Events in 2003 Ahold Annual Report 2003 Operating and Financial Review and Prospects 35 competition in this highly fragmented industry. USF's profitability is highly dependent on vendor allowances. In addition, our planned restoration of USF's profitability will depend on restoring USF's procurement leverage. We expect increasing fuel costs and food commodity prices to have a negative effect on our profitability if we are unable to pass along increases to our customers in a timely manner. We will continue to focus on restoring the value of USF to recover from the events in 2003 and to restore profitability and cash flow. Our operations in the U.S. represented approximately 71% of our consolidated net sales in 2003. As a result, our results of operations are significantly affected by fluctuations in the value of the US dollar against the Euro. In 2003, our net sales declined by 10.5% mainly as a result of the weakening US dollar against the Euro. Our net sales would have increased by 2.7% excluding the impact of currency exchange rates. Our results of operations are also significantly affected by non-cash accounting charges including goodwill impairment charges. In 2003, our operating income increased by 200.4% to EUR 718 million, primarily because the amount of goodwill impairment charges recorded was reduced to EUR 45 million in 2003 from EUR 1.3 billion in 2002. We will continue our divestment program. We intend to raise by the end of 2005 at least EUR 2.5 billion of proceeds from our divestments, including those that were completed in 2003 and those already announced. We intend to reduce indebtedness by the same amount. Our divestment program will affect our results of operations. In particular, it will result in reduced net sales. In addition, cumulative currency exchange rate differences related to the translation of the financial of our foreign subsidiaries that were divested are recognized as foreign currency translation adjustments in our statements of operations. As a result, we recognized cumulative foreign currency translation adjustments of EUR 96 million as part of our total losses on divestments of EUR 136 million in 2003 related to the recognition of accumulated foreign currency translation adjustments. We expect further divestments to lead to further foreign currency translation adjustments in 2004. We have substantial indebtedness outstanding. However, we concluded 2003 with an improved balance sheet. We completed a rights offering in December 2003 and a concurrent offering of preferred financing shares. We used a portion of the EUR 2.9 billion in net proceeds from the offerings to repay and cancel the March 2003 credit facility (other than letters of credit). We intend to apply the expected EUR 2.5 billion of proceeds from our divestitures to further reduce indebtedness. We are still recovering from the events leading up to and following our February 24, 2003 announcement. Our three-year financing plan and "Road to Recovery" strategy is currently under way. In connection with the events in 2003, we expect to continue to incur substantial expenses as a result of various ongoing legal proceedings and governmental and regulatory investigations. Depending on the outcomes of these legal proceedings and investigations, we may be required to pay substantial fines or damages, consent to injunctions on future conduct or lose the ability to conduct business with some of our customers. We will continue to commit substantial resources to improve our internal accounting systems and controls. We also will continue our divestment program, which will continue to have an effect on our results of operations. In addition, we are focused on growth in our profitable core business es in the U.S. and Europe. Set forth below is a summary of the matters we announced on February 24, 2003 and subsequently, the resulting restatements in our 2002 annual report of our financial position and results for 2001 and 2000, and the remedial actions we took and will continue to take to restore the value of our Company. Background On February 24, 2003, we announced that our net earnings and earnings per share for 2002 would be significantly lower than previously indicated and that we would be restating our comparative consolidated financial statements for 2001 and 2000. We indicated that these restatements were primarily related to overstatements of vendor allowance income at USF and the deconsolidation of five current or former joint ventures (ICA, Bompreqo S.A. Supermercados do Nordeste ("Bompreqo"), DAIH, JMR-Gestao de Empresas de Ratalho, SGPS, S.A. ("JMR") and Paiz Ahold). We also announced forensic investigations into accounting irregularities at USF and into the legality and accounting treatment of certain questionable transactions uncovered at Disco. The USF investigation identified accounting fraud relating to fictitious and overstated vendor allowance receivables and improper or premature recognition of vendor allowances and an understatement of cost of goods sold. The investigation found that certain senior officers of USF and other employees were involved in the fraud. It was also found that inappropriate vendor allowance accounting had existed at the date of the acquisition of USF. The investigation also identified or confirmed numerous material weaknesses in internal controls. The Disco investigation found a series of suspicious transactions, some of which involved the use of fictitious invoices to conceal or mischaracterize payments, or payments that were otherwise improperly documented. In addition, in some instances these payments were improperly capitalized rather than expensed. Significant internal control issues were also found. In addition to the USF and Disco investigations, we commenced investigations into the facts and circumstances surrounding certain letters that were the basis for the historical consolidation of four of the five

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