9. Website Ahold Annual Report 2003 09 Corporate Governance 4. The Corporate Executive Board New Corporate Executive Board members will be appointed for a period of four years, with the possibility of reappointment. The present Corporate Executive Board members will relinquish their positions during a staggered period as a means of maintaining an appropriate degree of management continuity. A rotation scheme for this purpose has been determined, which we announced on February 27, 2004. The rules for the Corporate Executive Board, which were adopted on January 26, 2004, can be found on our website. 5. Remuneration policy Our remuneration policy with respect to Corporate Executive Board members was adopted by the General Meeting of Shareholders on March 3, 2004. Details on this policy can be found in the section "Remuneration" of this Annual Report. 6. Compliance with Tabaksblat Code The changes to the Articles of Association, the rules for the Supervisory Board and its committees (Audit Committee, Remuneration Committee and Selection and Appointment Committee) and the rules for the Corporate Executive Board, as well as the adopted general remuneration policy, satisfy or will satisfy all of the requirements of the Tabaksblat Code, except as set forth below: We do not comply with the recommendation on the maximum number of supervisory boards on which the members of the Supervisory Board are permitted to serve. The present chairman of the Supervisory Board currently holds more than five supervisory board memberships, but has indicated to review this matter. We are requiring that Corporate Executive Board members keep shares obtained under a long-term incentive plan for three years after vesting, instead of the five years recommended by the Tabaksblat Code. In addition, we intend to comply with the Code's recommendations concerning compensation and related benefit matters applicable to executive officers entering into new employment agreements. As permitted by the Code, we will honor existing employment agreements in accordance with their original terms. 7. Cumulative preferred shares Our Articles of Association continue to provide for the possible issuance of cumulative preferred shares. No cumulative preferred shares, which are a different class of shares than the preferred financing shares referred to above, are currently outstanding. We believe that our ability to issue cumulative preferred shares could prevent, or at least delay, an attempt by a significant shareholder from making an unfriendly takeover bid or from successfully removing a majority of the members of our Supervisory Board and Corporate Executive Board. Under Dutch law a person can acquire a controlling stake in a company without having the obligation to make a tender offer for all outstanding shares. As a result, a shareholder of Ahold holding a substantial participation could acquire control over Ahold without paying full value for the Company. The cumulative preferred shares can prevent such an acquisition or at least delay such an attempt. The cumulative preferred shares also may protect the interests of other stakeholders of Ahold, such as those of the employees, in the event their interests are seriously affected by a shareholder seeking control of Ahold. For example, the cumulative preferred shares could allow us to avoid a takeover by a party who sought massive layoffs or liquidation. 8. Whistleblower procedure Ahold is in the process of setting up and implementing a single and uniform whistleblower procedure that will apply to both its U.S. and European operations. We plan to have in place a strong, effective and uniform procedure that meets the requirements of both U.S. and European rules and regulations, in particular for the U.S. Sarbanes-Oxley Act of 2002 (the "Sarbanes-Oxley Act") and for The Netherlands, the recommendations of the Tabaksblat Code. The procedure helps us to further establish and sustain an ethical workplace environment by describing the types of behaviors that are encouraged as well as those that should be reported. At present, a number of whistleblower procedures are in place at different operating companies of the Ahold group. They will be integrated into one procedure (the "Whistleblower Procedure") integration of which is to be completed in the course of 2004. The Whistleblower Procedure will consist of a hotline program that provides for a centralized database for documenting the steps taken by us, or, depending on the nature of the complaint, the Audit Committee to investigate allegations reported via the hotline. This means 24-hour, around the year access to a skilled interviewer. Any caller can remain anonymous. All workplace issues that have been reported, including but not limited to any issues regarding accounting or audit irregularities, will be brought to the attention of our Audit Committee or an appropriate department. Reporting employees also will be protected from retaliation. The hotline will provide us with fast, efficient and effective means to launch the Whistleblower Procedure. Additional value will be gained through the standardized collection, measurement and reporting of other regulatory or business process concerns. We have added a special section to our website (www.ahold.com) on corporate governance. All relevant documents that we believe relate to our corporate governance are posted on our website, which will be updated if material changes to our corporate governance are implemented.

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