Ahold Annual Report 2003 17 Corporate Governance The VAAC project team is designing and implementing standardized forms, documentation requirements, deal validation processes, roles and responsibilities, measurements, controls and contract administration in the merchandising and accounting areas to ensure consistency and increased accuracy across all U.S. retail operating companies which we expect to have in place by July 2004. We have taken steps to compensate for existing internal control weaknesses in preparing our 2003 financial statements by, among other things, implementing the following measures: We conducted an extensive review of our accounting documentation and processes. This review involved the accounting department at our parent company, our parent and regional task forces and accounting personnel at the various operating companies. This also involved visits from parent company employees to our operating companies to assist in the accounting process. We reviewed areas where controls were found to be weak and performed additional accounting or review work where considered necessary, including the spreadsheet based vendor allowance tracking system initiated by USF as earlier mentioned. We required the review by our corporate accounting department of certain transactions. We improved and extended the use of standardized questionnaires, GAAP checklists and management certifications. Our Disclosure Committee also was extensively involved in the preparation of this annual report. As discussed in "Corporate Governance - Part II: Corporate Governance Provisions" the Disclosure Committee, which was formed in November 2002, oversees the gathering of information in connection with the preparation of the reports that we file under the Securities Exchange Act, including this annual report, and works to ensure the accuracy and completeness of such filings. We have committed, and will continue to commit, considerable resources to our efforts to improve and strengthen our internal controls. We will need time to implement all necessary changes and improvements. We implemented compensating controls for the year-end close of 2003 and we are implementing the remaining changes in 2004. Our Chief Executive Officer and our Chief Financial Officer, pursuant to Rule 13a-15 promulgated under the Securities Exchange Act, evaluated the effectiveness of our disclosure controls and procedures as of December 28, 2003 (the end of the period covered by this annual report). Disclosure controls and procedures are those designed to ensure that information required to be disclosed in our reports filed under the Securities Exchange Act is recorded, processed, summarized and reported within the time periods specified in the SEC rules and forms. Disclosure controls and procedures are also designed to ensure that the information is accumulated and communicated to our management, including our Chief Executive Officer and our Chief Financial Officer, as appropriate, to allow timely decisions regarding required disclosure. Our disclosure controls and procedures can provide only reasonable, rather than absolute, assurance of achieving the desired control objectives. Based upon their evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures, in particular our internal controls, continue to need improvement. Nevertheless, our Chief Executive Officer and Chief Financial Officer believe that, as a result of all of the actions described above that have been taken prior to and in connection with the filing of this annual report, subject to the limitations noted above, our disclosure controls and procedures are effective to ensure that material information relating to us and our consolidated subsidiaries is made known to our management and that the information required to be disclosed in this annual report and our other reports to be filed under the Securities Exchange Act is timely recorded, processed and summarized.

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