Rebuilding our reputation On behalf of Ahold’s Corporate Executive Board, N.L.J. Berger, Secretary As of October 14, 2003 8 We will do everything in our power to merit your continued support and restore a sense of pride in your association with us. Ahold’s reputation is its most precious asset, and perhaps the one most damaged by this year’s events. You have entrusted us with the protection of this asset and we will take care of it. We have new key management in place and close to 350,000 associates who have proven their dedication time and time again, especially over the past months. I am confident that, by working together, we can build a strong and healthy future for our company and return to a reputation of which we can all be proud. A.C. Moberg President and CEO Corporate Executive Board A.C. Moberg, President and CEO H. Ryöppönen, CFO J.G. Andreae D.G. Eustace W.J. Grize M.P.M. de Raad Supervisory Board H. de Ruiter, Chairman R. Fahlin J. Hommen Sir M. Perry GBE Dr. C.P. Schneider R.G. Tobin L.J.R. de Vink K. Vuursteen

Jaarverslagen | 2002 | | pagina 10