00 Ahold ANNUAL REPORT 2002 53 BOARD GOVERNANCE HIGHLIGHTS OPERATING REVIEW FINANCIAL INVESTOR REL AT IONS Peapod is an on-line grocer based in Chicago, Illinois, where it was established in 1989. Peapod has operations in Chicago and on the east coast of the United States. Additionally, Peapod and two of our other operating companies, Stop Shop and Giant-Landover, have teamed up to provide an internet-based home shopping and grocery delivery service in southern Connecticut; Boston and Cape Cod, Massachusetts; and Providence, Rhode Island (under the brand name "Peapod by Stop Shop"); and Washington, D.C. and Baltimore, Maryland, (under the brand name "Peapod by Giant"). The following table sets out the net sales for our segment that covers other retail trade operations in the United States for fiscal 2002, fiscal 2001 and fiscal 2000: Fiscal 2002 Fiscal 2001 Fiscal 2000 EUR Change EUR Change EUR (in EUR millions, except percentages) (restated) (restated) Giant-Carlisle 2,940 6.4 2,762 (29.0) 3,888 BI-LO 3,833 (50) 4,036 8.5 3,720 Bruno's 1,974 1,558.8 119 Tops 3,309 (1.8) 3,369 11 2 3,029 Peapod 123 12.8 109 1180 50 Total Other United States 12,179 17.2 10,395 (2.7) 10,687 - Fiscal 2002 Net sales in our segment for other retail trade operations in the United States increased by EUR 1.8 billion, or 17.2%, to EUR 12.2 billion in fiscal 2002 compared to fiscal 2001. Excluding the impact of currency exchange rates, net sales would have increased EUR 2.3 billion, or 23.4%, in fiscal 2002 compared to net sales in fiscal 2001. Net sales growth was largely due to the full-year consolidation of Bruno's beginning in December 2001, as well as strong net sales performance from Giant-Carlisle, which is largely attributable to the full-year consolidation of five Laneco stores that we acquired in fiscal 2001, along with the opening of nine new and replacement stores. At Tops, net sales declined slightly in fiscal 2002 compared to fiscal 2001. We responded at Tops to the weakened economy with increased promotional activity in order to maintain our position in the markets we serve. At Tops, net sales were also affected by the full-year consolidation of 20 Grand Union stores, which we acquired in March 2001 and the opening of 11 new and replacement stores. Currency exchange rates negatively affected our net sales in fiscal 2002 compared to fiscal 2001. Excluding the impact of currency exchange rates, net sales at Tops and Giant-Carlisle would have increased by EUR 425 million, or 7.3%, in fiscal 2002 compared to net sales in fiscal 2001. In the southeastern United States, BI-LO's net sales decreased by 5.3% in fiscal 2002 compared to fiscal 2001. Excluding the impact of currency exchange rates, BI-LO's net sales would have remained stable in fiscal 2002 compared to fiscal 2001. In fiscal 2002, BI-LO, along with Bruno's, experienced a particularly difficult trading environment due to high unemployment within its trading areas, along with an influx of new and expanded competition, including large discount supercenters. Net sales results at BI-LO in fiscal 2002 reflected the opening of 17 new and replacement stores, the closing of 22 unprofitable stores and the full-year impact of six Harris Teeter stores, which were acquired in fiscal 2001. Bruno's opened five new and replacement stores in fiscal 2002. Operating income in our segment for other retail trade operations in the United States decreased by EUR 193 million, or 45.0%, to EUR 236 million in fiscal 2002 compared to fiscal 2001. As a percentage of net sales, operating income decreased from 4.1% in fiscal 2001 to 1.9% in fiscal 2002. Operating income was negatively affected by a slight decrease in gross profit margins, as well as an increase in operating expenses. Gross profit margins were lower as we invested more in customer promotions due to the weakened economy and increased competitive pressures, particularly in the southeastern region of the United States and in the markets served by Tops. The increase in operating expenses in fiscal 2002 was mainly caused by a goodwill impairment charge related to Bruno's supermarkets in the amount of EUR 128 million. Additionally, operating expenses increased due to integration costs relating to the merger of administrative functions at Tops and Giant-Carlisle in fiscal 2002 and the integration of Bruno's operations, which we acquired in December 2001. Currency exchange rates did not have a significant effect on operating income in fiscal 2002 compared to fiscal 2001. - Fiscal 2001 Net sales in our segment for other retail trade operations in the United States decreased by EUR 292 million, or 2.7%, to EUR 10.4 billion in fiscal 2001 compared to fiscal 2000, primarily as a result of the transfer of the Edwards division from Giant-Carlisle to Stop Shop at the end of fiscal 2000, as discussed above. This was partially offset by the consolidation of 20 former Grand Union stores, which were acquired in March 2001 and integrated into our Tops division, as well as overall solid sales growth at identical and new stores. Additionally, all companies in this segment reported strong net sales

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