Asia >0.5 million customers 8,000 associates 80 stores Set for profitable growth - 1999 was a year of restructuring for Ahold's Asian operations. In October, Ahold decided to focus its presence in the region on Thailand and Malaysia where it already holds strong positions and is set for future profitable growth. The joint ventures in the two markets represent close to 80% of Ahold's 1998 Asian sales, which rose 16% in 1999 to Euro 476 million, accounting for 1 of total Ahold sales worldwide. Operating losses in 1999 amounted to Euro 41 million, 13% less than in 1998. Ahold continues its limited presence in Indonesia. Stakes in the joint venture operations in China and Singapore were sold in the fourth quarter, reducing operating losses and providing the necessary backdrop for Ahold's Asian operations to reach break-even towards the end of 2000 and contribute positively thereafter. Since Ahold's joint ventures in Singapore (sales of Euro 64 million) and Shanghai (sales of Euro 33 million) were relatively modest, they generated insufficient economies of scale, would have needed considerable new investment over a longer period of time and, even then, had no real prospect of becoming profitable. Thailand Ahold's operations in Thailand with CRC saw sales rise 11% to Euro 277 million. The currency crisis and the 11% devaluation of the Thai Baht impacted negatively. The activities in Thailand are conducted under the TOPS supermarket format. The 41 TOPS supermarkets in the vicinity of Bangkok received wide customer acclaim for their broad assort ment of fresh, attractively-priced quality products. Pricing policies and aggressive marketing campaigns were sustained throughout the year. Significant benefits accrued from a new distribution center and of World Fresh, the joint venture's state-of-the-art food processing center. Malaysia Ahold's joint venture with the Kuok Group generated sales of Euro 90 million in 1999, a significant rise compared with 1998. The partnership strengthened its position as market leader and reaped the benefits from full-year consolidation of the Parkson and Looking Good store chains acquired in 1998 as the diverse activities were integrated into one franchise operation. All stores were re-merchandised as part of a space management program. A new distribution center was opened at Subang Jaya, just outside the capital Kuala Lumpur. Indonesia In Indonesia, Ahold generated sales of Euro 12 million in 1999, a rise of 27%. Two new stores, opened in the fourth quarter, performed beyond expectations. Ahold anticipates further operational improvements as well as several new store openings in 2000. Royal Ahold Annual Report 1999 31

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